UK Postage: I offer FREE POSTAGE on most of my items. All items are sent via second class mail, where possible, to ensure the cost is kept to a minimum. For larger orders I use ParcelForce express48, which is a tracked service and you will be supplied with a tracking number upon request.
International Shipping: Most orders are sent via the Royal Mail International Standard service, which aims for delivery within 5-7 days. Larger orders are sent via Parcel Force Global Value which states delivery between 5-8 days. Both these services are UNTRACKED. In my experience, during busy periods (esp. Christmas) these services tend to be delayed so please bear this in mind when ordering and leave plenty of time.
In some case multiple items will be split into multiple packages and sent as a single consignment.
I am happy to accommodate faster delivery requirements should you wish, but please get in touch about this BEFORE placing your order. Please note that this would affect the listed price for delivery. Alternatively, if you would like to make your own shipping arrangements then, again, get in touch before ordering.
All items are extremely well packaged and secure. In the most part they are unmarked, except for a return address which bears my company logo.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
As with any handmade item, individual marks left by the making process are visible and, therefore, a certain level of inconsistency between pieces exists. However, should you be unsatisfied with any aspect of my work, do please get in contact. At the end of the day it is important to me that you are happy with your order.
All of my ironwork is made to the highest possible standard. Everything I sell is made by hand by me personally and therefore I am able to check the quality of everything before it leaves my workshop.
As with any handmade item, individual marks left by the forging process are visible and, therefore, a certain level of inconsistency between pieces exists. However, should you be unsatisfied with any aspect of my work, do please get in contact. Photos are a visual representation and some aspects of the item(s) you receive may vary slightly from that displayed.
I always aim to ensure that all my customers are satisfied, whatever the outcome, and to date this remains the case.
All my products are made to order unless specified otherwise. Please allow the specified time for me to hand make your items. During busy periods this may be longer, in which case I will be in touch directly once I have received your order informing you of any expected delay. Every effort will be made by me to make the products within the stated time frame from order. Large orders, or orders involving custom sizes may take longer.
If you are unsure about any aspect of the above, please get in touch with me directly before ordering. Additionally, if you have time constraints, or are concerned about receiving your item(s) before a specific date, please get in touch as I may be able to accommodate this.