I ship USPS and generally use first class mail, or on the occasion that an item calls for it: priority. I also ship internationally. All domestic orders will receive a tracking number.
I do offer expedited shipping, but please let me know when placing an order so I can adjust accordingly. Also note: (most particularly in the case of the TARDIS jewelry boxes which can take up to two weeks to make) even with expedited shipping this does not mean expedited production.
If you require a rush order or If you have any questions or concerns about your item and expected ship dates/time please don't hesitate to get in touch with me. I will do my best to accommodate your specific circumstances.
I accept the following payment methods:
Credit cards via Etsy direct checkout (Visa, American Express, MasterCard, Discover)
Etsy gift cards
Paypal via credit cards or direct from bank account
Returns & exchanges
If you are unhappy with your order please get in contact with me within a week of receiving your item. Refunds, returns, and exchanges will be handled on a case-by-case basis. My goal is to make sure you're 100% satisfied with your order and your experience.
CUSTOM PIECES: These can range from scratch to slight alterations of existing pieces, or bulk orders. In most cases, I require payment in full before work can begin. Particularly for more detailed/complicated items, I will update regularly on the progress and will provide photos for approval before shipping your item.
If you have any questions about these policies, are looking for a quote on a custom piece or would like to inquire about sold out items please get in touch with me, I would love to work with you.