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These have carefully selected to compliment our our print charms. However, I am happy to dispatch them on their own too.
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Shipping & policies
P&P is £5.00 as standard.
Non UK orders
•Postage to countries in the EU is £11 including posting the impression kit and final item to you.
•Postage to the Rest of the World is £15 including posting the impression kit and final item to you.
•Oversea orders may be subject to import duties which are valid in your country for which you are responsible for.
Costs for returning impression kits back to me are the responsibility of the customer. A kit for 3 children, including an A5 bubble envelope weighs approximately 70grams.
•Impression kits are sent within two working days of me receiving payment for your order. Finished items are sent within 21 days of me receiving the impression kit back from you, these are sent via the Royal Mail signed for service.
•At peak times of the year such as mothers day, fathers day and Christmas, last orders dates will be clearly communicated on the web site
Production of your item will start after payment and receipt of your prints or doodles.
Paypal invoices will be sent upon placing an order.
•An order may be cancelled before I posted the impression kit. At this point I am able to provide a full refund of any payments made.
•If I have already sent the impression kit the order may be cancelled but a small charge of £10 will be made to cover the cost of the kit and the postage.
•If I have started work on the item then unfortunately the order cannot be cancelled.
Returns & exchanges
I work very hard to ensure your items are produced to the very highest standards and as such I hope that you will be delighted with your items.
Personalised items cannot be returned once made and delivered, unless:
•The product delivered is different to that ordered
•Any name/text on an item is spelt differently to that ordered (Personalised Items which are wrong due to the fault of the customer, i.e. wrong spellings, cannot be replaced or refunded so please double check all orders before sending).
•The item is faulty
If you are not entirely satisfied with your items please contact me within 48 hours of receiving the items and I will do everything possible to resolve the problem.
If you do return an item I recommend that they are sent via recorded delivery and a receipt is kept for proof of postage. Until I receive the returned items they are the responsibility of the customer and I am unable to accept liability for goods lost or damaged in transit.
When submitting an order to Charming Prints, you are entering into a contract with me to supply you with handmade items as described in the product details. This contract will become binding upon my acceptance, via email, of your order.
In the rare circumstance of the product you ordered not being available, I will contact you as soon as possible to discuss the appropriate action (i.e. full refund or a substitute product incurring a part refund or extra payment as required)
All items will be shipped within 21 days of receipt of payment, unless otherwise stated at the time of receipt of your order.
Please contact me if your order is urgent and I will do everything I can to meet your requirements, although this may not be possible during busy trading times (Christmas, fathers/mothers day...).
Product Descriptions and Photos
•Clear pictures are provided to allow you to see each item on sale within this site. However, please be aware the photographs are taken in close up and it is important to pay close attention to the measurements provided for a true idea of scale. Each item listed has a description of materials used within its creation, so you have a clear idea of what you are buying.
Please be aware that the colours displayed on are as closely reproduced as possible to the actual colours item. However, it must be taken into account that each individual computer’s monitor settings may vary.
•All our jewellery is beautifully packaged, carefully wrapped in tissue paper and in an organza bag, or in a gift box, ready to give as a gift.
•All items will be dispatched from the UK.
VAT and Import Duty
•All prices are stated clearly in British Pounds (GBP) at their full price. No VAT is added as Charming Prints is currently not a VAT registered company.
•Charming Prints is not responsible for any import duties which may be applicable to your country.
The term ‘Charming Prints’ or ‘me’ or ‘my’ refers to the owner. Charming Prints is owned by Sylvie Burton, 3 Yeomanry Close, Thatcham, Berkshire, RG19 4RU.
The term ‘you’ refers to the user or viewer of our Etsy shop.
•The content of the pages of this shop is for your general information and use only. It is subject to change without notice.
•Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•Your use of any information or materials on this shop is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this shop meet your specific requirements.
•This shop contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All intellectual property rights are and will remain the property of Sylvie Burton. Any infringements will be taken seriously.
•All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the shop.
•Unauthorised use of this shop may give rise to a claim for damages and/or be a criminal offence.
•From time to time this shop may also include links to my website. These links are provided for your convenience to provide further information.
•Your use of this shop and any dispute arising out of such use of the shop is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this shop is for general information purposes only. The information is provided by me and while I endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the shop or the information, products, services, or related graphics contained on the shop for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
•In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this shop.