Our Mosaics are Shipped Rolled ( like a rug) from our workshop in Lebanon via DHL Express.Your total shipping cost includes insurance, damage, and loss. You should expect your shipment in 3-5 business days if in stock. We will send you a tracking number once your mosaic has been shipped. If not in stock or for custom mosaics, the lead time to receive your order is 2 to 4 weeks only. For larger orders,please send us an e-mail to firstname.lastname@example.org
We accept major credit card payments through paypal ( www.paypal.com ) . Also we accept credit card over the phone,Bank Wire Transfers, Cashier Checks.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
30 Days Money back if for any reason you are not satisfied with any of our high quality Mosaics. In case you would like to return it, we will issue a full refund minus the shipping cost. We have less than 0.2% damage rate and we also insure every mosaic shipped, so in case of damage or loss you will be fully reimbursed.
Items Not Eligible for refund: 1.Sale Items on clearance at 50% off. 2.Custom Mosaics ( your own image you sent us to create as mosaic are not returned as we send photos of completed work for approval prior to shipping).
We can customize any photo you provide us. Any design you see in our website can be customized as to colors or sizes. Just email us a photo of what you like to be done in mosaics with sizes and we will provide a no commitment, free custom design service; we will create a sketch of your custom mosaic to allow you to visualize and approve it prior to committing to your purchase and its production.