I ship all my items with Priority Mail, without a tracking number. Orders over 70€ (before shipping cost) will be sent with a tracking number, without any additional cost to the buyer.
>>>>>>>>>>>>>>> APPROXIMATE SHIPPING TIME as follows (not including possible delays at customs):
FINLAND: 2-4 business days EUROPE: 5-10 business days USA: 5-15 business days OTHER COUNTRIES: 6-15 business days (depending on the destination)
PAYMENT I accet payments made via paypal and direct checkout. Items are shipped after payment is cleared.
>>>>>>>>>>>>> CUSTOMS Items that you purchase may be subject to custom fees. The buyer pays custom duties upon arrival of the item. I have no control over custom fees, so please consult your local custom office to find out if your purchase is a subject to custom fees in your country.
Dear customers located in the EUROPEAN UNION, you won't have to pay any custom duties, as there are no custom tariffs inside the European Union, and your items are shipped from Finland, which is a part of the EU.
Returns & exchanges
If something went wrong, please contact me, before leaving a negative feedback, and we will work out a solution! I really want you to be happy with your purchase!
REFUNDS AND EXCHANGES:
Please, contuct me if you wish to return your item.
Any problems will be resolved on individual basis. But the general rules are described below.
> If you are not as fond of your item as you thought you would be Please, send the item back to me (in its original condition) within 4 business days after its arrival, and I will refund your money (minus shipping costs)
> if Item is lost Item is considered lost if it doesn’t arrive after 30 business days (6 weeks) since it is marked as shipped. Please contact me, if you suspect that your order might have been lost.
Thank you for visiting my shop!
Please note that colors presented on the screen might differ slightly from the real life colors, due to color settings of different screens.
Please note that most of the stones I sell are color enhanced. It doesn't mean that they are fake, people have been dying stones for centuries, and that is a part translating a rough stone into a beautiful cabochon. You can find non-dyed stones under the "Natural color cabochon" and "Crystals" shop sections.
Please note that natural stones are never perfect. There are often small cracks, inclusions and discoloration. However, I never sell stones that are obviously damaged.