a special sewing kit imbued with notions of revolution, providing all you need to keep your SARTORIA garment in Fine Condition for many seasons.
each kit contains instructions, a choice of three thread colours, a sewing needle and six hearts cut from felted wool sweaters. You can choose between a light or dark palette of thread and hearts to best match your garment.
to canada the rates jump up a lot if the package doesn't fit thru the lettermail slot.....the good thing is, there is a tracking number and it arrives in 2-4 days.
for shipping to all other countries, we ship International Air which has no tracking number and takes about 5-10 business days to arrive.
If you'd like us to ship WITH TRACKING, we can do this for sure...but please be advised the rate will double. let us know, we'll send you an estimate if you like. and of course if you'd like it shipped EXPEDITED we can do this too..and send you an invoice for the additional shipping cost.
if the shipping cost of your order is less than what we posted/you paid, we will refund the difference.
if your order never arrives we will replace or refund your order. please let us know if you have any questions!
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Because of the intimate nature of this collection and because every order is made custom, sartoria does not offer returns. We urge you to consult the sizing chart in order to guarantee a perfect fit and avoid disappointment.
Since we're working exclusively with one-of-a-kind pieces and recycled source materials, we are not able to supply exact and uniform colour options. The more precise and descriptive you can be with your colour ideas, the better we can fulfil your request.