This brush is for anyone who is willing to make some small effort to keep their ring looking good.
A few seconds scrubbing with soap and water is all that is necessary.
Remove any significant scratches with some fine sandpaper first.
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Shipping & policies
◊ - PROCESSING TIME
Once your order is placed we will send your ring within 3 weeks, and send you a shipping notification with a tracking number.
◊ - RUSH ORDER
If you want us to speed up the processing of your ring you can pay for Rush Order :
◊ - COURIER
As of 3rd Nov 2017, we use DHL eCommerce (=DHL Global Mail) as our courier and send our rings by Registered Mail, so each customer is provided with a tracking number.
◊ - DELIVERY TIME
From Thailand (where I am currently living), it usually takes 1~2 weeks to UK, Australia, 2~3 weeks to the US, Canada and most other countries. During busy times it can take longer.
We accept payment through PayPal.
To pay with credit card without a PayPal account, just follow these steps :
1) On Etsy, click "add to cart"
2) And click "check out with PayPal"
3) You will be transferred to the PayPal site, where you will be given 2 options :
. . . a) Pay with your PayPal account
. . . b) Pay with a credit or debit card
4) You then proceed to pay with your preferred card.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
If you decide that the size you ordered needs to be changed, you have the option of returning your ring for an exchange or re-sizing. Simply contact us and we will let you know the procedure depending on where you are.
One size exchange is free except for the $5 we will charge for posting your new ring to you, but you would need to pay extra if you end up needing more than one size exchange.
The exception to the above occurs when a request for a size change is made well after the ring has been received. In that case you would be charged for this service.
◊ - RE-SIZING
For re-sizing, I do not make rings larger, except if it is only by a small amount (since that can easily be done by stretching on a mandrel). The reason for this is simple - making a ring larger involves inserting an extra piece of metal into the back of each band, which is far too time-consuming.
◊ - RETURN
US, UK, Canada, Australian, and New Zealand customers would only need to return the item(s) to the local address that we specify.
Items being returned to Thailand (where we are) must be sent by Registered Airmail with a tracking number, or else they would disappear in the Thailand postal system. There is no point in insuring the parcel.
◊ - REFUND
If you feel that the ring(s) you have received are substantially different from what you have seen advertised, or are defective in any way, please notify us (within a week) for a full refund. We will also cover the cost of returning the ring to us.
If the ring is not defective, but you have simply changed your mind, you have the option of returning it to us. We will refund you the cost of the ring itself, but not the cost of posting it to you, or any Matte Finish, Engraving, or Rush Order fee you might have paid. In addition, you would need to pay the cost of returning the ring to us.
◊ - FREE REPAIR
While every care is taken during their manufacture, it is a possibility that a soldered joint will fail at some point in the life of your ring. If this happens, I will repair it free of charge.
Please note that silver is a soft metal and you need to be careful with your ring. We will not be responsible for any deformation caused by your rough treatment. I am still willing to repair a deformed ring, but will charge you for this service.
Also, when you inform us please attach photos of your ring showing how it is damaged.
◊ - On the Google address bar, type 'youtube.com/puzzleringmaker' and it will show you all my assembly videos.
◊ - Gold Rings
Yellow, Pink, and White gold are available in 10, 14 and 18K.
The price is the same regardless of the size of the ring and whether you choose more than one color of gold.
◊ - Our White Gold Is Not Rhodium-Plated
For more details, please read our website ( puzzleringmaker.com ) blog entitled "19. White Gold : No Rhodium-Plate"