I ship to the United States via USPS First Class Mail. All items are shipped with tracking information. Insurance is optional. It is the responsibility of the purchaser to request insurance. No refunds or replacements without the purchase of insurance. If the amount of crystals purchased are heavy, I will ship via USPS Priority Mail Flat Rate. Absolutely no shipping internationally unless you agree that we will not issue refunds or replace lost/stolen/damaged items. Insurance and/or tracking is not available for First Class International mail. Please contact me regarding international shipping prices. Please contact me within 3 days of receiving purchase if you have any problems or questions.
Payments must clear (paypal or personal check) before any items will be shipped. If payment is made by paypal, the item will ship the same day or next day. Check payments must be received and clear your bank before I will ship the items. Because I ship so quickly, cancellations are not accepted.
Returns & exchanges
Returns may be made if items are in new and unused condition (unbent clips, no chips, cracks) within 7 days of receiving them. Returns received after 7 days will have a 20% restocking fee subtracted from selling amount. Shipping and return shipping fees are non refundable.
ANY PROBLEMS WITH YOUR ORDER MUST BE REPORTED VIA EMAIL OR CONVO WITHIN 24 HRS. OF DATE ITEM IS REPORTED AS BEING DELIVERED AS PER TRACKING INFORMATION. AFTER 24 HRS. WE WILL NOT BE RESPONSIBLE FOR PRODUCT.