This is a digital file
Thank you for your interest in my digital designs. Your purchase is for the Elf View 2 digital design file only, which will be available as an instant download upon receipt of payment. Nothing further will be mailed to you.
Due to the nature of digital files, there are no refunds, without exception so please be sure that you are able to use the available file format (SVG or DXF) utilizing your software and hardware. I cannot field any questions regarding your software.
Digital files are instant downloads and include a JPG on a white background for general reference, 1 PNG, 1 DXF and an SVG.
You may use my digital files for the following:
1. Personal use to create handcrafted items for yourself as well as for gifts.
2. Small business setting creating handcrafted items (less than 100) for sale.
Digital files may NOT be used, in whole or in part, in the following manner:
1. Creating clip art or be included in a clip art set
2. Reselling my digital files
2. Digitizing embroidery designs for resale as a machine embroidery design
3. Sharing in any groups, or social media of any kind
All intellectual property contained within the digital file, copyrights, ownership and other rights therein are and shall remain the sole and exclusive property of Krafty Konfections and Alice Isenbart.
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I accept credit card payments through Etsy direct checkout or Paypal payment only.
Your order is in the system when you actually have paid for it through Etsy. Convos between you and I do not constitute placing an order. Orders are processed and completed in the order in which they are received and paid for.
Returns & exchanges
I strive to make every transaction a pleasant successful experience for all. I will make every effort to ensure that your purchase meets your approval. However, in the case where your item involves VINYL and because of the nature of vinyl, there are a few policies in effect regarding refunds and replacements. If ever you have an issue with any item, VINYL in particular, please allow me to attempt to fix the problem by communicating with me BEFORE using Etsy's feedback system to make a complaint about the item in question. I always welcome the opportunity to remedy and/or fix any problem you may have with the purchased item. To do so, however, it is vital that you communicate with me first. Any REQUEST FOR REFUND and/or REPLACEMENT must be made within 30 DAYS of receiving your order.
Items that have vinyl applied to them such as wine glasses, tumblers, baskets, tiles, may qualify for replacement or a refund (minus shipping fees) and are on a case by case basis if the item is found to be DEFECTIVE or DAMAGED DURING SHIPMENT. Issues must be communicated to me within 30 days of receiving item. For insurance purposes, I will require a PICTURE of the damaged item with a digital date stamp that clearly shows the damage or defect. NO EXCEPTIONS. Please READ the care instructions to ensure longevity of the item. I do not use inferior products and use premium quality vinyl which should last a long time with proper care.
REFUNDS on PERSONALIZED OR CUSTOM orders are not available on any items that have been delivered in good condition. Under no circumstances can I provide a refund on orders where you have changed your mind or do not want it for any reason. These types of items have been exclusively created for you and I cannot resell them. If the item is not personalized, it must first be returned to me in its ORIGINAL condition at YOUR EXPENSE.
Damage that occurs during shipment constitutes a replacement if possible. If replacing the item is not possible, I will refund your money (minus shipping fees) AFTER a photograph is provided to me of the damage.
I do not REFUND on items where you have reported damage and a replacement is provided but does not arrive in time for your event or occasion. Damage does occur occasionally that is out of my control despite every possible effort on my part to ensure your package is packed properly. I STRONGLY suggest you give yourself plenty of time to receive your item and extra time should we need to address a problem with damage during shipment.
Shipping of items is within 2 days of the date provided you on your order unless there have been changes made to the order or the quantity of the item has changed. I do not offer REFUNDS for late shipment unless I am at fault by not shipping the item within 2 days of the date I provided you. There will be no refunds on shipments where I have been provided an invalid address or that cannot be delivered due to community restrictions.
Under NO circumstances will I refund money because you do not like the color. All computer monitors vary and colors on the screen may not be an exact match to the vinyl color. I do offer free samples, so if you would like to see the color in advance, please let me know before you order and I will be glad to send you a sample.
Due to the nature of digital files, under no circumstances will I refund monies. No exceptions. Please be sure that the available file format will work with your particular software/hardware.
If an item uses vinyl, it will either be indoor or outdoor vinyl, of premium quality.