1 heat pack
We definitely recommend these if your temps are freezing, but they are no guarantee for temps below 25 degrees. We ship 1000's of boxes out weekly, all over the Country, all year round, during big storms etc. and it is not common/very rare for plants to freeze, but we cannot be responsible if you have them shipped during extreme conditions and they FREEZE.
We can also delay shipping as well if requested, or ship FedEx Express which will cost a little more but they will get there quicker, please email or call us to discuss this option. Again, not common for plants to arrive damaged if the heat pack is ordered, but we can't be responsible for damage incurred by extreme cold.
Please make a note asking us to add to your order,
From The Irwin Family
The Succulent Source is your one stop shop for potted succulents! We have cute mini succulents for all occasions. Not just weddings and showers and other events, we sell our succulents in bulk succulent trays! Succulent pricing is at wholesale levels. We ship only the best quality live succulents, mainly our customers use them as wedding favor succulents or wedding succulents for cake toppers or bridal party outfits. But our small succulents can also be used in any common succulent planter that a succulent plant or succulent pots will fit in.
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Shipping & policies
Please place orders for events 3-4 weeks in advance if possible. We can accommodate last minute orders however stock selection may be affected as well as expedited shipping may be needed.
We ship out our orders 5 days a week, and even on Saturdays when possible. We use Priority Shipping, Standard Parcel and FedEx based on the size, weight and distance. We try to send out all orders within 1-2 days of receiving payment but at times it may take a bit longer to do so depending on what day your order was made and processed.
****Please contact us if you need your order immediately******.
We recommend they arrive 7-10 days prior to an event, but we can ship them sooner/accordingly if you let us know with a Note to seller during Checkout.
MISC SHIPPING NOTES
We can only ship within the United States.
Plants like and need light! Please open your box immediately upon arrival and be mindful of the weather. Extreme colds and extreme heat can damage plants as well.
Shipping costs are not refundable. Please be aware of climate conditions in your area at the time you order. We are not responsible for freeze damage. We do offer a heat pack to assist the plants comfort and safety during the journey if the temps are between 30-40 degrees. The hot packs stay warm for up to 72 hours. If your temps are cooler, we can also ship priority 2 day with a hot pack for optimal results! Be sure to email us and let us know if you need expedited shipping per the weather! Here is a link to our hot packs!
Etsy and PayPal addresses must match as Etsy will default the shipping address to the PayPal address. We/Seller are NOT responsible if the package is sent to the incorrect address. Please make sure you give us the right address.
**Please Read our FAQ on succulent and cactus care!! It may make the difference in whether your plants thrive, or don't! ***
We happily accept PayPal, Major Credit Cards, Cashiers Checks, Money Orders and even personal checks after they have cleared.
If you need to cancel an order, PLEASE contact us Directly by Phone within 72 hours prior to your order being shipped out and we will gladly refund 100% of your Purchase Price. If your order is shipped, we reserve the right to determine if a Refund is appropriate.
California residents must pay exact sales tax. It will be added to your invoice when checking out.
Returns & exchanges
- Perishable products (like food or flowers)
We take great care in the packaging of your plants, but unfortunately the same cannot always be said in how they are handled once they leave us. Sometimes soil will get loose from their containers/pots. If this happens, just lightly brush off the plant and place the soil packing it around the roots. Watch our Video on opening your box upon arrival.
If you are unhappy with your order for whatever reason, PLEASE CONTACT US WITHIN 24 HOURS and send us a picture so we can quickly assess. We will do our very best to make the situation right. Being nice helps, and it's one of the best ways to resolve any problem. We value our customers and want you to be happy with your purchase!
Custom orders are always available, from a few plants to hundreds! However please note that we cannot take requests for specific species and/or colors.
Contact us if you're having any event, wedding, shower, or other special occasion and let's put our heads together to create a package of succulents that'll make you happy!
Please contact us via an Etsy Convo or call us at 760-749-1086 between 9AM and 4PM PST, Monday-Saturday.
*Please, no late or early calls as we have 5 young boys and 2 parents that need all the sleep we can get!