Small orders within the USA are shipped with USPS. Shipping options should be available at checkout, depending on your location. If you need any additional insurance, or other special shipping arangements, please message me through Etsy.
I do our best to ensure that orders are packed in a manner that prevents damage while in transit, however I can not control how it is handled while being shipped. So far I have not had any problems with items being damaged durring shipping. However if this should occur, please send me a description of the damage and pictures of the item. (See returns and exchanges for more details)
Payment is required upfront. Payments are accepted through Etsy Direct Pay, or PayPal. I accept Etsy Gift Cards!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
VictorianMettle is not responsible for any damage caused during shipping. I do my best to pack orders in a way that would prevent damage. If damage should occur, please send me pictures of the item and packing, and a description of how it arrived. After that I may be able to replace the item/s, buyer pays shipping. OOAK items may not be able to be replaced, in this case it would be refunded.
Should you wish to exchange your purchase for a different item, please notify me for instructions. Items can be exchanged for others of equal or greater value. Buyer will pay shipping, and any price difference should the new item be priced higher.
Please ensure you have read/understand shop policies before ordering
I do custom orders! If you're interested in a custom item please contact me through Etsy.
All fees will be agreed upon before creation of your item begins, as well as item details to be sure it will be something you will love.
Some items are able to be customized to better fir your needs. This is mot available for all items, but I will do my best to help!