I ship Monday through Friday via USPS First Class mail. I do my best to ship orders within 24 to 48 hours, not including weekends and holidays.
Within the US, delivery generally takes just a few days. If you have a deadline, I will send your package ASAP. Please let me know your time line via the notes.
I add tracking to all my packages and can generally trace them when they go astray. Still, once I give packages to the USPS, I am no longer in control. Occasionally, delivery takes a bit longer than expected.
For very fast service, you may request Priority Shipping or Express Shipping. I will convo you with the extra shipping charge. Orders will not be sent until I receive the additional payment. Please pay the extra shipping quickly so I can get your package on its way.
Yes. I ship all over the world and will do everything I can to assure your order arrives quickly. If your country has unique shipping limitations (for example, if a large order needs to be divided into smaller parcels), please leave directions in the notes. International packages do not include tracking so please take extra care to provide a detailed and accurate shipping address.
Happily Handmade items may be shipped worldwide even when the listing does not mention shipping charges specific to your country! Please contact me with a list of what you'd like to order and I'll create a custom listing with the actual shipping cost.
When either US or international orders go astray, it is often due to a problem with the shipping address. To limit errors on my end, I copy and paste the shipping address directly from PayPal. Please please please ... make sure the address that's selected at checkout is the one you'd like your package sent to. * If you have moved, please double check that you have updated the address. * If you want the package sent to a business address or address with multiple units, please make sure to include the business name and suite number. * You may wish to inform family members that you are expecting a package so they don’t discard it without your knowledge.
Packages returned to me due to an incomplete address will be re-sent after you pay additional shipping charges or the order will be refunded (minus the original shipping charges).
You do not need a Paypal account to use Paypal. Paypal allows you to check out with your credit card or debit card (there is a button for that when Paypal directs you to complete your payment).
If you pay with an E-CHECK your order will not ship until your payment clears. That takes an additional 3-5 business days (international ones take longer). This will extend the processing and shipping time on your order. For faster turnaround, we recommend using your credit or debit card through Paypal.
Please note at checkout by selecting 'other' as form of payment, you are saying you will remit payment in a way other than PayPal.
If an order has not been paid for within 3 days, the order will be cancelled and re-listed.
Returns & exchanges
Return Policy: I strive for excellent customer service and I want you to be satisfied with your purchase. Please be so kind as to notify me if you would like to return an item. Returns will be decided on a case by case basis. Returns on chalkboard items will not be accepted if the chalkboard surface has been written on.
I will accept returns for refund if the product is defective and I am notified within 7 days of receipt of the product. You must notify me in advance of your return and receive an email confirmation. I must receive the product back within 10 days of notification of intent to return.
I do not refund shipping. If an item is returned, shipping charges either way will not be refunded.
If returning an item you are responsible for shipping the product back to me. I strongly recommend getting tracking and insurance on all returns back to me as I am not held responsible for damage incurred from shipping from you to me.
Product colors (as pictured) will vary based on differences in computer monitors, lighting, and product dye lots. In addition, color names are not an exact science (there is no one standard for aqua, for example) so products with the same color name may not match exactly. If this is important to you, please convo me before ordering so I can provide help as you make your selections.