The Creative Collie prides itself on FAST SHIPPING! All orders ship within 24hrs on weekdays and next business day on weekends!
Your purchase will ship USPS first class mail with tracking. I charge a reasonable shipping rate, to cover the cost of shipping and packaging. I will refund shipping overages greater than $1.00.
I do not ship to international customers due to high shipping rates.
Payment is due at the time of purchase. You may either pay through PayPal, credit card or Etsy gift card.
If you must cancel your order please do so within no less than 24hrs of purchase. After that I will send the item out and you will have to send it back for a refund.
Returns & exchanges
I will only take a refund if:
1.) Item arrives damaged. Every item I ship comes wrapped in bubble wrap and is shipped in a bubble mailer or box so there should be no broken items. If you open the package and find an item to be broken you MUST send a picture of the broken item. You can do this through the Etsy messaging system.
If we agree upon a refund the item must be shipped back to me in a comparable package as it was sent to you. Once I receive the item I will issue a full refund. So please allow 4-5 days for this process.