Once a package leaves here, it is out of our hands.
Please use UPS. com or USPS.com for real time tracking.
If a package is lost or stolen, you will need to contact UPS or USPS to file a claim or contact me and we will work with you to see what happened. If a box is damaged during shipping, then you will need to contact us for instructions for what to do.
For shipping to Alaska and Hawaii: Shipping to these states is always more than what it is listed. Please contact me to see what the shipping costs would be.
For International packages: We are not responsible for any customs or import fees charged by international post offices. Once the package leaves the USA, it then becomes your responsibility to track it using the tracking numbers that we will provide. We will no longer assume responsibility for that order. .
We accept credit cards and Paypal. Processing of all orders are made through Etsy and not the individual vendors.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
We can not refund money on personalized items unless we did something wrong such as misspelling or a date is wrong.
If you are at fault by giving a wrong date, etc...then the order amount can not be refunded but we will work with you for the best solution to the problem.