All orders will ship out within 2-5 working days (not including weekends and holidays) not including shipping days. If you need items(s) sooner, please message me....you can add on the RUSH Fee.
Store Hours: Monday - Friday 10-4pm
I send via USPS First Class mail from Southern California. So, depending on where you live it can take 6-7 business days to deliver (within the US). If you need a quicker turn around, please be advised that an added $6 for Priority Mail- 2 day. Rush fee will apply (in addition to shipping charges) to all rush orders.
Please be aware that I am NOT responsible for any lost packages or items that may occur during the shipping process. It is your responsibility to request insurance for your items. Please convo me and I will provide you the insurance cost. Thanks! :)
Unless specified, I always ship to the Etsy address listed on the transaction receipt. However, if you prefer to have your items shipped to another address, please send me a convo or provide me with the shipping address in the "Note to Seller" section on your paypal transaction.
Please mention if this item is a gift and you are sending to another person. I will make sure there is NO receipt in the package.
Please note: You don’t need a paypal account to pay with Paypal. You can use your credit card without signing up for a Paypal account. Please contact me if you have any questions.
If payment is not received after the 3rd business day, I will cancel the sale and re-list the item. If you require any assistance with this please don't hesitate to contact me.
Returns & exchanges
If you are truely unsatisfied with you order....Please ask for a Return Authorization by email. Customer pays for shipping back to Susie's Treasure Island.
Custom Orders: Orders that were made especially for a customer, I cannot take them back and/or give you a refund.
I do send pictures of what I'm making before I create/cut/paint so what I know it is what you are expecting. Once I get your approval, then I proceed to create your order. This helps both of us. Since I do this, please make sure you give yourself an extra week on top of how long it takes to create your order. Please plan ahead! Thank you!! 😊
I can create custom orders. You can choose from what I already have online and change colors etc or you can send me a picture of something you like and i'll let you know if I can make it. :)