Shipping within the USA *Items are shipped within one week of cleared payment. We ship First Class.
Shipping Outside of the USA. *Items are shipped within one week of cleared payment. We ship first class. *I am not responsible for any customs charges that may occur for any reason. Returns will not be accepted due to customs fees.
Lost packages We always use delivery confirmation for packages shipped within the USA, this is to protect us as a seller and you as a buyer. If a package is listed as delivered via shipping confirmation we will then assume that this is accurate. If you have a package that has been listed as delivered via its tracking number, but you believe you have not received it, please contact your local post office for help and advice on how to recover your lost item.
I ONLY SHIP TO YOUR PAYPAL ADDRESS......so please be sure that it is up to date. I cannot edit the Paypal shipping address for your purchase in ANY WAY. Please be sure that your address or the Ship To address is accurate PRIOR TO PAYMENT. Customers wanting their item shipped to an address OTHER THAN the one registered with Paypal at the time of purchase, MUST edit it during checkout or will be asked to consider resubmitting their order once information is updated with Paypal.
I will gladly add insurance to your shipped item, BUT, please be aware that you will be charged the additional cost. Please notify me via email or etsy convo so that I can calculate the extra shipping charges for you.
Canada and International Buyers, please allow minimum of 2 weeks to be delivered before you think your package is missing.
OUTSIDE THE US. All listings include standard USPS First Class Shipping rates.Please note that USPS estimates that International travel time for a package can take 6-8 weeks depending on location. All international customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries.
**International Buyers** Click on this link to calculate your estimated duties/taxes for your country: www.dutycalculator.com/new-import-duty-and-tax-calculation/
I Take PayPal of course, and Credit Cards as well as Debit through the Etsy system.
Returns & exchanges
Please read item description thoroughly before purchase. Please contact me when you receive your package if you are unhappy, so I can try to remedy the situation if you are not happy when your package arrives. If we cannot resolve the issue, I will return the price of your purchase once I have received the item in UNUSED condition and with the original packing.
Please contact me within 3 days of you receiving the item you bought if you are unhappy. After 3 days I will presume you are satisfied with your purchase.
*I will not refund shipping charges. *Item(s) must be returned within 7 days of you receiving your purchase. * You are responsible for return shipping costs. *International returns will not be accepted due to customs fees.
Custom Orders may take up to two weeks to complete depending on the back log of work at the time of your order. You will be notified of the time frame for your piece.
WholeSale interests: Please contact me at Toniglaspy@gmail.com for in inquires.