+ Please make sure that your shipping address is updated, we are not responsible for packages that are being delivered to the the old address + Our pillows are made to order please allow 5-7 days processing time + US standard shipping generally takes 3-5 business days + We offer upgraded priority mail shipping for US which takes 1-3 business days + International shipping could take from 1 week - 1 month depending on the country + If you need a faster shipping please contact us and we will try to make the necessary adjustment
+ We accept major credit cards and paypal + We will issue a full refund if the order is cancelled and the package hasn't been mailed out. + We will issue partial refund if the package is returned with no damage. + We are not responsible for any refund if the buyer provided the wrong shipping address. + We are not responsible for missing package due to the postal service mistakes, but we will try our best to help assist you by contacting the postal service and try to track down the packages. + Dear UK and EU customers, please be advised that you might be responsible to pay for the additional costs such as duties, taxes, and customs clearance fees of your countries. For example: UK resident, anything that you buy from outside the EU that is over £15 will be charged 20% VAT plus an £8 processing fee by the post office.
Returns & exchanges
Contact us at thousandskies(a)gmail.com
Once in a while I will take special order on making one of a kind merchandise, just contact us and we could talk about it.