I ship as soon as I can for items purchased. For requests, I try to inform the purchaser. As soon as it is paid for, they usually go out the following day.
Please understand that once the postal service retrieves the mail, it is up to them to deliver it. If you have not received your item in a reasonable amount of time, check your tracking number that was emailed to you. If something does not look right about the shipping progress, inform me so I can try to help. I will do what I can to get the item to you.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All sales are final. There are no refunds. Items are done with a base patern size that should fit. I use a symplisity pattern for most items. To make sure they fit (some things may actually be bigger than actual), please send measurements. If the items are too big or too small because measurements were not sent (and I use the basic foundation pattern), I will not be responsible for them. Thank you for your understanding and cooperation.
For requested special custom orders, I will list finished items with your name attached to the product and allow 3 days for purchase. If the product is not purchased after the third day, I will edit the item and allow others to purchase it.
A note: I inform all custom order recipients that their finished product is completed and the day I will list them.