Shipping is primarily by USPS, unless the customer prefers another carrier. An email will be sent to you when the item is shipped. I pride myself on fast shipping. Items will be shipped within 5-7 business days but may ship sooner.
Pay by Paypal is preferred, which should be made within three days of purchase. If you prefer to pay by check, unless I know you personally, I will wait for the check to clear before shipping. If you change your mind about a purchase, please cancel your order within 12 hours, simply because I ship as quickly as possible. All shipping will occur after payment is received.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want my customers to be happy with their purchase. If a piece is defective and I'm informed of this within 7 days of purchase, I will happily make the repair or provide a replacement and pay for shipping costs to and from.
I welcome custom orders. I use the beads and pendants I make in my own jewelry. So, you can always check barbaralewis.etsy.com for ideas on how to use my jewelry components. If you want a slideshow of my jewelry, please visit http://www.flickr.com/photos/barbaralewis/