Orders (beads, buttons, ready to ship items) are shipped within 5-6 business days (excluding weekends and holidays) after payment is received to the address on etsy receipt. HandPainted yarn and wool takes a bit longer (about 2 weeks). Larger orders and custom orders take a bit longer. If you need it to be sent to different address, please, let me know. Delivery US/Can takes 4-6 business days, a bit longer to other countries. If you need it faster, send me a message and I will quote the price for faster postal service for you (I do not charge extra to make it faster).
If payment is not received within 48 hrs, the transaction will be cancelled.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Every item is made individually, therefor all sales are final. All of my items are sent in the perfect condition and very well packed. Due to the nature of the products, I do not accept returns. I will however correct any mistakes on my part if need be. If you are not completely happy with your purchase please contact me. Please, also note that I'm not able to refund the shipping and handling charges. Return shipping at buyers expense. I'm not responsible for any damages occur by postal and shipment services, but I will contact the shipping provider to clarify the possible coverage. I'm not responsible for the lost items as well, but will provide all of the needed shipping information. I am not responsible for any delays in shipment due to the postal service. I am not responsible for the duties you may have to pay (depending on regulations in your country).