SHIPPING- NOTE: I ship ALL orders USPS Priority Mail flat rate postage. If it fits, it ships. No additional fees apply unless you are out of the United States.
**Please note that we will ship only to your Etsy address and it is your responsibility to make any address changes on the Etsy “ship to” portion at checkout. Please make sure your address is correct BEFORE you complete the order. If I have to re-ship a returned package, YOU will be responsible for the costs of re-shipping.
International orders will also be shipped via USPS 1st class international mail, and we are NOT responsible for lost or undelivered packages. Tracking with a US customs label does NO good, once it leaves the US, it will not be scanned again in other countries. We are not responsible for items held in customs and please wait 30 days prior to emailing us to attempt to see where the package may be. This is usually a futile attempt, and will only show when it left a US mailing port.
PAYMENT- Metal Mashers will accept Etsy direct checkout OR Paypal, but please make sure your address is correct on the “SHIP TO” portion at checkout Sales tax in the amount of 7% will be added to orders shipping within Florida. Please
NOTE that we DO NOT provide refunds for purchases made in our shop. We hand make our products as they are purchased, so we consider all sales to be final. + We reserve the right to cancel a transactions made in our shop at our discretion. Thank you for your understanding this.
Returns & exchanges
REFUNDS AND EXCHANGES- NO REFUNDS unless item is damaged!!! We will consider exchanges on a case by case basis. Please contact us before you complete a transaction if you have any questions at all. In the event that we make a mistake on your order, please let us know within 7 days of receipt so we can make fix the problem for you. We may request that you send the incorrect item(s) back to us before replacing them.
RESERVED LISTINGS AND QUESTIONS - Please send us a convo if you would like a reserved listing. Our Etsy prices are based on wholesale pricing, so we can always make as many as you need...additional time may be need when the order is large or the time of year substantiates this. We will post our current shipping times on our shop home page.
CUSTOM REQUEST - We will do our best to accommodate...just ask!!