Orders ship within 1 days of purchases. All items ship U.S Postal Service unless otherwise agreed. Tracking number is always provided.
**NOTE TO INTERNATIONAL CUSTOMERS** Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. The Thackery does not calculate any taxes or tariffs and is not responsible for those charges. For any additional information, refer to your local customs agency.
Also please note for INTERNATIONAL Orders on Cork Fabric that are 36 inches or longer will have an additional shipping charge that will be calculated after purchase. Additional funds will be charged before the item is shipped
Accepts all major credit cards and PayPal.
If you change your mind about a purchase after you have already paid but prior to shipment, your money can be refunded to you upon request. Shipping normally happens within 24 hours of the purchase.
6.00% Sales Tax is applied to Virginia purchases.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns must be shipped within 14 days. Please use the Etsy return system to request return. Unfortunately we can’t offer you a refund or exchange after the 14 day window. The buyer is responsible for the return shipping costs. Original shipping charges will not be refunded. Also, depending on the item there can be a 10% to 20% restocking fee.
For custom quantity orders, please contact me with item and quantity needed.
USPS Lost or Missing Packages After we ship the package and provide the customer with a USPS tracking number, The Thackery Shop is not responsible for USPS losing the package, not scanning of the package or mail thief. If you need the package insured for lost or thief, please let us know before you make the purchase so we can add the insurance to the bill. Insurance cost $1.00 per $100.00 value. All missing packages will be reported to U.S. Postal Inspection Service as mail theft.
Privacy Statement: Your privacy is very important to us. Visitors may elect to provide us with personal information via e-mail, or online registration forms. This information is used internally, as appropriate, to handle the sender’s request. It is not disseminated or sold to other organizations. All personal and information is kept strictly confidential.