The item was just as it looked on the advertisement; however, I did have some shipping issues and they were out of the amount I needed, but they did refund me on the difference and made sure the ribbon did come. Although it took a lot longer than I expected.
We ship items in 3-5 working days for small items, 5-10 working days for big items, once payment is received. More definite lead time will be confirm when receive your order inquiry. All items will be sent via Hong Kong international registered air mail, with tracking number.
In normal circumstances, it takes about 8 to 15 working days to reach most of the destinations. But some countries or during holiday seasons may take a longer time.
If you need the items to be sent via other mode, eg. Fedex, DHL..., please also convo us for quote.
We are not responsible for any custom duties or taxes charged. If you need us to send you the item as GIFT, please make a note to specify it when make your purchase.
Item will be shipped to the address on your Etsy account . If an item is sent to a wrong address because your Etsy address is not updated or incorrect, we cannot be held responsible if you do not receive your item.
We accept Paypal.
Returns & exchanges
Due to the nature of these items are tailor made, we cannot offer returns for any reason.
If you ever have a problem with your order, contact me through Etsy in conversation, and we are more than happy to work something out with you to make it right.