All orders will be shipped USPS unless otherwise discussed. I am not responsible for the delivery service not delivering the item on time or if the item shows delivered but the package cannot be located. The shipping cost include the cost for the postage, any additional insurance needed, tracking, packing material, and the handling for each item.
RUSH orders are welcome but cannot always be accomplished with regular shipping. USPS offers "1-day express" delivery but if the USPS does not deliver as they promise it is the responsibility of the customer to notify USPS. I will not issue a refund for any shipping costs related to a USPS error.
RUSH Orders: Current estimated shipping dates are listed in the shipping portion of each listing. Rush order fees may be applied depending on when the order is placed and the quantity of items purchased. If a customer needs the order delivered before the current estimated shipping dates listed in each listing a rush order fee may apply. Rush order fees are non-refundable if there is a refund issued at all. See Refund policy for more information.
Orders shipping outside the USA: I am not responsible for any additional fees other than the initial shipping charges from my local post office. Any additional fees imposed for the delivery of the package is the sole responsibility of the person who made the purchase. I do my best to know if there will be any additional charges for shipping outside the country but it is up to the customer/purchaser to know if there will be any additional fees for the shipment. If the customer has any questions about shipping fees it must be discussed before the purchase is made or with in a reasonable amount of time from the date of purchase.
ALL Return Shipping fees are to be paid by the customer unless an agreement is made between me and the customer.
Orders will not be shipped until full payment is made. Partial payments are only accepted under special circumstances but no merchandise will be shipped until full payment is made. There are no refunds of any partial payments.
Returns & exchanges
At this time there are no refunds for any items purchased. If a refund is issued, shipping costs are non-refundable. Custom orders are non-refundable. Items not delivered on time by the delivery service are not my responsibility. Please keep me updated if you have any issues and I will do my best to help. Rush order fees are non-refundable if a refund is issued for an item under special circumstances.
These items are handmade and are subject to minor imperfections. If you do need to make any changes to your order please do so within 1-2 days of ordering as I may have your order close to completion and changes may not be feasible.
Note: "Bulk Orders" are orders of 10 or more items being purchased in a single transaction and a custom order must be created in order to receive discount. Mix and match items do qualify as long as they are purchased in a single transaction.
No additional discounts will be applied to custom order bulk orders that are discounted from the original price. Discount may only apply to the total cost of the order. Shipping on Custom orders is not included in the discounted total price.