Items are shipped within 7-10 business days of receiving payment.
Payment due at time of purchase.
Returns & exchanges
We want you to love your item! If you are not satisfied, return your item within 14 business days for a full refund. The item must be returned in new condition or a refund will not be issued.
PLEASE READ THIS IMPORTANT INFORMATION: We are excited about working with you, and we are so excited that you are visiting our shop!!
TURNAROUND TIME: We work very hard to ensure that our products are completed and shipped in a timely manner. Our current production time is 7-14 business days for regular orders, and we are more than happy to create custom orders with a specific delivery date. Personalized items take time to achieve the quality look that you expect and we demand. If you need something ASAP, please message us before ordering so we can let you know about our rush options! We will be more than happy and willing to work with you, doing whatever we can within reason, to meet that date. Most times we in fact can accommodate, however, we will NOT be responsible for meeting your deadline if you have not contacted us and received confirmation before ordering.
COMMUNICATION: We communicate with our customers through Etsy messaging. We highly recommend that you leave ALL relevant information regarding your order in the Notes to Seller section at checkout to ensure a quick turnaround. If we have questions regarding your order we will message you on Etsy and await your response prior to processing your order. Not answering our messages will delay the processing time.
ISSUES WITH YOUR ORDER: PLEASE message us with your concerns before leaving a review! We will try our best to resolve any issue that may arise. We are human, we too make occasional mistakes and if we have done so, we will be the first to apologize and we will certainly remedy the problem at our expense! We have great products and refuse to sell anything that is of sub-par quality.
We value and appreciate your business. We want you to come back again and again and we will take care of you! Thank you!