This listing is for ONE top window 6 x 6 x 2 gift box with tissue paper and curling ribbon as an addition to your order. This is a great addition to my gift sets or if you're purchasing more than one candle and would like to have it in a nice gift box. One box fits up to FOUR 4 oz candle tins.
Shipping is FREE when added onto your current order; however, it's $3.00 when purchased without any other item in my shop which is good for First Class USPS shipping.🎁
Items are shipped in a 7 x 7 x 7 brown shipping box. Orders may take 3-7 business days for processing (before it's shipped) depending on the current volume. Valentine's Day, Mother's Day, Father's Day, Thanksgiving and Christmas are usually the busiest.
I also ship six days a week (Monday-Saturday). Orders of 1-2 candle tins will be shipped First Class and should be delivered within 3-5 days. USPS Priority items are usually delivered within 1-3 days (excluding Sundays and holidays).
I'm always happy to ship gifts with personalized notes! Just let me know!
The candle pies are placed on a bed of color coordinated tissue paper and boxed in a beautiful brown, top window, Eco-friendly box prior to being placed in an additional shipping box and cushioned with packing peanuts and bubble wrap, to ensure that when you receive your pie goodies, they will be in PERFECT condition! =)
*PLEASE be sure to track your package once your tracking information has been sent. I can not issue refunds or replacements for stolen or lost packages.
If your package has been shipped and the status states "in transit" and remains in the same location for more than 2 weeks, then please be sure to contact me. There is a 60 day time period where USPS allows a claim to be filed. If you do not contact me within the 2 week to 60 day time period, your order will not be refunded.
INTERNATIONAL SHIPPING: All international orders ship via USPS Priority Mail International Mail, which typically has a 3 week transit time, but can take as long as 4-6 weeks (not including any potential delays at customs).
Please make sure that you are aware of your countries import policies. You may need to pay additional import fees, taxes, and handling fees in order to retrieve your package. These additional fees are the sole responsibility of the buyer and are not controlled by Gourmet Candle.
I accept Paypal, Etsy's direct checkout payments and all MAJOR credit cards (Visa, MasterCard, American Express & Discover).
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the event your item is damaged during shipping, I will send you a replacement. Please send a picture via message or e-mail at Gourmet_Candle@Yahoo.com to show the damage from shipping within 24 hours of receiving your candles.
If you are unhappy with your order and wish to be issued a refund, please send me a message within 48 hours of receiving your package. Your satisfaction is VERY important to me! (Don’t be shy, you won’t hurt my feelings, it’s my job to make sure you're in love with your candle goodies!) However, in this situation, you would send back your items in the condition that you have received them in. You are also responsible for shipping both ways and any Etsy fees that occur. Once your returned item(s) have been received, I’ll issue you a refund.
CUSTOM ORDER REFUNDS:
Due to the nature of custom orders, only 60% of your order amount may be refunded after 24 hours of your initial order. If you decided to cancel you custom order within 24 hours of your order, you will receive a full refund; however, if you cancel your order after 24 hours of your custom order, 40% of your total will not be returned to compensate supplies ordered to cover the fee for your order.
ALL SALES ARE FINAL FOR PERSONALIZED ITEMS.
Custom orders are by far my favorite! It allows me to create a lasting, personalized memento of your special event! When completing a personalized order, I have to order supplies for your order (on larger orders) from my supplier and create personalized proofs as well. If you're unsure if you'd like to place an personalized/wholesale order, feel free to message me or continue to shop. However, I can guarantee that if you do choose to get your personalized goodies with me that you will be very satisfied! =)
LOST, STOLEN OR DELAYED ORDERS:
Unfortunately, I do not have any more information than you do or that your tracking information indicates. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of my control. Please contact your local post office and give them your tracking information.
If an item is marked as delivered, but you have not received it, please:
I. Verify that your shipping address is correct. II. Check with anyone who might have accepted your package on your behalf (family, roommate, neighbor, etc.) III. Take your tracking information to your local post office. IV. Domestic packages must be missing for 21 days with an incomplete tracking record before I can file a claim and resend your order.
*Please be sure to verify that you have the correct mailing address prior to placing your order. If your shipping address is entered incorrectly, and you do not receive your order or it is returned, it is up to the buyer to repay shipping fees. If your order is in route to be returned to the sender, (me) and I do not receive it, your order will not be refunded as it is your responsibility to provide your correct shipping information.
Do your candle pies candles burn evenly? It takes about 2 hours to achieve a full melt pool since my pies have different wax shapes in them; however, from that 2 hour mark, yes, they will burn evenly. However, the candle's fragrance fills the room way before the candle has reached the full melt pool.
What are your candle burn times? 4 oz Candle Tins: up to 32 Hours 4 oz Tropical Bar Jar Candles: up to 32 Hours Candle Pies: up to 50 Hours
What are your candle sizes? My candle tins have approximately 4 fluid ounces of soy wax and weigh about 5 ounces. Tins are 2" tall and 2 1/2" in diameter.
My bakery candle pies are approximately 8 fluid ounces of soy wax and weigh about 10 ounces. Each pie is 1 1/2" tall and 5" in diameter.
What type of wax and wicks do you use? I use soy wax with cotton wicks making my candles natural burning candles. I have a few candles pies topped with gel wax for a longer burning time and a glazed finish; however, they are indicated as such under the corresponding item.
Does the scent throw vary for each home? Each floor plan for each home produce different results. Most get great results with 1 candle (in medium-15 x 15 ft. to smaller rooms), some need 2 candles. Understand it is more difficult to fill open floor plan homes since the scent has to continue to travel and as the scent spreads over large areas it will get less intense. An average room with walls will keep the scent inside and of course create a more intense strong scent.
WHOLESALE ORDERS ARE ALWAYS WELCOME. FEEL FREE TO MESSAGE ME THROUGH ETSY OR MY E-MAIL AT GOURMET_CANDLE@YAHOO.COM You may also check out my Etsy wholesale profile at: https://www.etsy.com/guest-pass/083a4ce68cae272ac187eb13
Safety Tips: Candles should never be left unattended. Burn on a flat, heat resistant surface away from drapes and other flammable materials. Keep away from children and pets. Do not touch the hot wax. DO NOT EAT. Gourmet Candle is not responsible for user misuse and negligence.
By purchasing an item, you'll be subscribed to Gourmet Candle's newsletter which may be emailed out 2-4 times per month. If you do not wish to receive promotional e-mails (regarding new items, sales, coupons, etc.) from Gourmet Candle, please let me know by sending me an e-mail to Gourmet_Candle@Yahoo.com. Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from Gourmet Candle.
*By purchasing my products and services you are agreeing to be bound by these Terms of Service and Policies.