All of our products are backed by a 100% money-back guarantee (excluding any shipping & handling charges incurred by The Russian Store).
All return requests must be emailed to us no later than 14-days after receiving your order. Return requests made later than 14-days cannot be honored.
In the event an item is damaged during shipping, we will need to file a claim with the shipping company before we can process a refund. Any damaged product must be reported to us within 48 hours of receiving your package. During this time it will be important to hold on to the original packaging material for the shipping company to process the claim. Once they determine the damage occurred in transit, we will issue a complete refund.