I strive to complete all orders in a timely manner; due to the nature of my items (personalized/custom), most are not on a shelf and ready to ship.
If you are concerned about the time it will take to receive your order, CONVO me to see if I can expedite your order processing - this will move your order to the FRONT of the line, and will be shipped using PRIORITY MAIL (2-3 day shipping).
Please CONVO me before you place your order if you are considering adding this option, to make sure I can accommodate your timing needs.
I will ship in the most economic manner - usually USPS, but sometimes Priority Mail or UPS for larger/heavier orders. I will include the tracking information which will be sent to you through Etsy once the order has shipped.
Please make sure your shipping address is correctly listed in Etsy, as this is the address that I will use to make your shipping label.
Once your order has shipped, it is in the hands of the shipping agent (USPS or UPS), and I no longer have any control over the shipment. It will not be my fault if the shipment gets lost or damaged at that point. You may want to add insurance or require a signature for delivery - please be sure to request that when placing your order, and there may be an extra cost for those services.
I accept payment with a credit card through Etsy and PayPal.
I am sorry I am unable to accept personal checks.
Returns & exchanges
Most of my items are custom orders. I will happily remake or refund the cost of your order only if the mistake is mine (such as incorrect spelling).
I am Greek Licensed only for ZETA TAU ALPHA at this time. I am not legally allowed to sell items with other Greek organizations on them...sorry!
Please contact me through a conversation on Etsy if you have any questions - this way I can keep track of your questions along with your order.