LOST/DAMAGED PACKAGES Please note that it is highly unlikely that items will be lost in the mail however I take no responsibility for any lost, damaged or stolen items. For extra protection, please purchase insurance. If you would like insurance, notify me in the "Message to Seller" box and I will update your invoice.
Please make sure that your details are correct before shipping and ensure that the address for shipping is the same as Etsy has on file for you as that is the address your order will be shipped to.
INTERNATIONAL CUSTOMS TAXES/FEES The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase. returns must me made within 10 days of receipt or an email contact. Items must be returned new and unused. Shipping costs are non-refundable.
I accept PayPal, Credit Card, Bank Transfers and Money Orders. All funds will need to be cleared then products will be shipped.
The shipping costs listed are for parcel weights up to 500g (approximately 8 balls of wool - including packaging). Any parcel weights greater than this will need to be calculated and agreed to prior to payment and shipping.
All items are shipped via Australia Post from Queensland, Australia. Items to the UK take approximately 7 working days, and items to the US and Canada take approximately 10 working days.
Returns & exchanges
Please contact me before returning an item. Returns must me made within 10 days of receipt or an email contact. Items must be returned new and unused. Shipping costs are non-refundable.
Please email me to resolve any problem, I am happy to help. Returns can be in the form of a exchange or a refund depending on the situation.
If there is anything that you are interested in that I have listed but is no longer available please contact me for further information.
All "ready to ship" items will be posted within 1-2 business days of receipt of payment. All the items listed in my shop are handmade (by myself), custom orders usually take 2-3 weeks to complete, depending on the nature of the order.