1. Select the size and ADD item to CART. 2. Complete the payment. 3. Send to our email susan.mayercanvas [!at] gmail.com
- your high resolution pictures. - your text(Wedding Song, Lyrics, Vows ... any Words/Text). - select your font style number (see photo #5).
Please send us your Photo (quality photo at least 300dpi), Name, Etsy Username, and if you would like us to do any of the optional effects or complimentary photo retouching let us to know.
4. We will create a proof /preview for your canvas order within 2-3 days. Once we have completed your piece, you will receive an email with a link to view your proof/preview. 5. Once you have approved the proof/preview, we will print on canvas your piece of art, we will stretch it on a wood frame and ship it to the address provided during checkout.
ABOUT FINISHED PRODUCT: - Your Custom Art is Professional Printed on Canvas. - Your Canvas is Stretched/Gallery Wrapped on 3/4"(0.75 inches) Deep Real Wood Frame. - Comes ready to Hang on your Wall as A Beautiful Modern Canvas Wall Art.
Artwork is mailed out with USPS First Class Mail or Priority Mail with a delivery confirmation. Arrival time is usually 1-5 business days . Holidays not included.
Art ships in a special bubble mailer envelope, which give's it 100% protection against damages.
We are not responsible for any shipping issues. Once an order leaves our shop, we have no control over any delays within the US or Internationally. If a package is lost you need to contact the post office to locate it. If they run late for any reason, we cannot offer a refund in shipping costs since we already paid those shipping fees.
International Orders- USPS does not give a time of arrival for International orders. There are things that can delay delivery, such as being held up at customs. Some countries charge a tax and will require you to pay them that tax before you can pickup your package. We have no control over that, and we cannot collect that tax on your order for them. We do not refund any costs your country of residence charges you. If you are concerned about this, please contact your customs department for specific information.
Please make sure your address is correct (and Etsy account does not have an old address)- We are not responsible for wrong addresses.
All major credit/debit cards through Direct Checkout.
Should you encounter any issues during the checkout process, please don't hesitate to contact us so we can help resolve the issue as soon as possible.
Returns & exchanges
No refunds/exchanges are available on personalized or customized items. PLEASE PROOF your Canvas completely - we do not Spell or Check canvases. We are not responsible for typographical/grammatical errors (ours or yours).
Please NOTE that after the DIGITAL PROOF was already send to you, there will be 15% cancelation fee as we spend time working on the proof.
No cancelation accepted for Digital Files and for music sheets Project.
Your 100% satisfaction is our first First Priority - if you are not happy for any reason we want to know and will make it right.
If an item is damaged during shipping, please contact me within 24 hours of receipt with photos of damaged area, to discuss replacement.
FOR RockinCanvas CENTER ORDERS
By processing and submitting your RockinCanvas order on the Etsy Site:
You represent and warrant to RockinCanvas, providing information or services, that you own and possess all rights or own sufficient rights of third parties necessary to copy, produce, print or imprint each and every document or other item and portion thereof you submit.
You agree and covenant that at RockinCanvas' request, and without further consideration, you will promptly provide RockinCanvas with reasonable evidence of such adequate and enforceable rights of third parties (i.e., consents, approvals, licenses or sublicenses), and agree that RockinCanvas may provide a copy of these T&C to anyone claiming an infringement of copyright/trademark in your document or to law enforcement or other entities as required by law or as RockinCanvas reasonably determines to be necessary to protect its rights or the rights of others.
PLEASE NOTE! Placing an order in our Etsy shop, you take responsibility for any copyrights!
CONDUCT OF USERS
You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that RockinCanvas considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any "virus," "trojan horse" or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.