Items shipped USPS: We provide choice of Standard, Priority, or Express Shipping. Priority and Express Shipments will be sent with Signature Confirmation.
We encourage you to follow your tracking. Most packages are small enough to fit in your mailbox.
You should file IMMEDIATE notice of non-delivery, damage, or shortage with the Shipping Carrier, then IMMEDIATELY NOTIFY US via Etsy Convo.
INTERNATIONAL SHIPPING RATES DO NOT INCLUDE CUSTOMS OR DUTY CHARGES. Couture Service has no control over these charges and they are the sole responsibility of the buyer. These fees are set by your government. For more information, please contact your local customs office or postal service.
We are unable to ship to COUNTRIES NOT COVERED BY INSURANCE. Afghanistan, Angola, Cuba, Iran, Iraq, North Korea, Sudan, and Syria, This list is subject to change.
Payment accepted by Direct Checkout, Square Cash (by request,) and Etsy Gift Card at time of purchase.
Payment for custom orders: See additional information.
Returns & exchanges
Your choice of Refund or Replacement: 1. If your item is not received. (You will be required to fill out affidavit.) International shipments are not considered lost until after 40 days. Domestic is not considered lost until after 20 days. 2. If your item is damaged in shipment, and is verified by your Post Office. (You will be required to fill out affidavit.) 3. If we have mistakenly sent wrong item. (we will send return shipping label) 4. If your item is marked delivered, and you have not received package, you should first check with household members, neighbors, look around the outside of your home. If you still do not find your package, you will need to contact your LOCAL Post Office. They may require you to file a missing package, and/or theft of mail report. After you get this information, and send to us, you will be required to fill out an affidavit.
Notify us IMMEDIATELY upon receipt by Etsy Convo. Proof of any issue is required by CLEAR photos.
Our items are meticulously made, and we carefully inspect all items before packaging. Please take the time to read ALL descriptions. We do our utmost to describe accurately. If you have a question concerning a listing, please inquire BEFORE purchasing.
DISCLAIMER: Not responsible for your not measuring your head, or not knowing your correct head measurement.
In the case of return authorization, item is to be returned by NEXT business day insured, WITH a tracking method, AND in ORIGINAL condition (unopened, unused, unworn, not tried on, non mutilated packaging) with original shipping packaging. Item is to be free of perfumed fragrance, cigarette smoke, etc. No returns without prior authorization.
Shipping costs are non-refundable. If error is shown to be ours by proof of CLEAR photos, we will pay for both return shipping, and to re-ship.
Any problems, or concerns, please contact us immediately (by next day after delivery.) We will work to resolve any issues.
EU customers, Please read this link BEFORE purchasing: http://bit.ly/1orv9MR
Custom orders are accepted, payable in advance through the custom order link. We offer garment construction, as well as pattern drafting. Please inquire.
Discount codes are not valid for custom orders.
Twist turbans in size large or small, in available listings, no extra charge.
Custom turbans or accessories in a color that we do not have in stock, incur an ADDITIONAL non-refundable fee of $10.00. This is to defray the cost of obtaining custom fabric or yarn.
Lining of a turban incurs an ADDITIONAL $20 MINIMUM charge.
Price quotes expire at 4 weeks.
*PRICING IS FIRM.
Please note that Chemo Turbans are for those who have experienced hair loss. If you order a Chemo Turban in place of a regular turban because of it's having a lower price, you will not be able to return it, the error is yours.