Your purchase will be shipped 1-3 days after I have received your payment. The shipping time in the Netherlands takes about 1 working day, Belgium and Germany about 1-3 working days. The rest of Europe 1 week, Other destinations 7-15 working days.
Please note it can take longer in busy periods of the year, especially around Christmas time and New year.
If you want your purchase to be shipped insured, please let me know before ordering, I can let you know the costs.
I am not responsible for delays after I have shipped the order, simply because customs or the shipping company may hold the shipment longer, this is unfortunatelly out of my hands.
You may be required to pay import duties by your government - you will be notified by the courier that delivers your goods if this is the case. (This is for countries outside of the European Union, In the EU you do not pay VAT or import duties when shipped from EU).
The customer is responsible for any custom fees or import duties.
Items will be considered lost when it has not been received after 60 days after shipping.
The shipment will be sent to the address shown on the order, unless you let me know otherwise before shipping. Please be sure your shipping address is updated and current, if your item comes back undeliverable, you will be charged additional shipping fees. Shipping fees are not refundable.
I accept payment through PayPal, via direct check out with your credit card and Etsy giftcards. Dutch customers can als pay with IDEAL.
Do you want to combine items? Let me know the items you want to order, sometimes the shipping costs will remain the same as for one item. (For example with parcel shipments).
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I f you are not happy with your purchase please let me know as soon as possible, so we can find a way to solve the issue.
if you want to return your purchase you can do so within 14 days after receival, please contact me first.
When I have received the returned shipment well packed and in original condition I will refund the item sales price.
The buyer is responsible for the costs for shipping the item back to me.
To enjoy your purchase longer, please note the following:
do not swim or shower with the jewelry.
If you want to use perfume or body lotion, wait a little while before putting on the jewelry, to avoid change of colour.