We ship within 1 to 3 business days after the payment clear. Ship via Registered Air Mail(needs signature when receiving), it usually takes about 12-25 days.
A notice will be left on your door if no one at home to sign for the parcel, BUT sometimes you might miss it or just because of an irresponsible postman, the way NOT TO MISS your parcel is contact me quickly if haven't received it on time (over 25 days), otherwise your parcel will be returned or just abandon as unclaimed for post office only keep it for 1-3 weeks.
Pls. understand it's not a seller's fault for unclaimed parcel, I’m not responsible for returning unclaimed parcels, you can pay re-shipping fee for a second shipping or ask for a refund of item fee(shipping non-refundable), thank you so much for your understanding!.
1.) Default Shipping: Registered Air Mail by China post. Most countries: 12-25 business days. In some states, it takes longer up to 5-6 weeks. 2.) If you do need the items in urgency, we can send them via EMS express which will only take about 7 days. But the shipping fee will be much higher. The more you buy, the lower cost will be for each single item. Convo me for more details. 3.) Ship to Etsy address NOT Paypal, pls. confirm address before checking out. 4.) Please leave your phone number in your message, it is very convenient for the post office to contact you. Thanks for reading.
Returns & exchanges
Due to the nature of the bridal business I cannot accept returns or exchanges. I will not sell any hair accessories that have been tried on or worn to a customer so a returned item can not be resold. If there is any problems with your order please convo me to see how I can help you. I want you to be happy with your purchase. I do not refund shipping costs. Absolutely NO returns on custom orders!
Any items damaged during shipping must be reported to me within 5 days of receiving the package, and shipped back and post marked within 5 days of a return approval. A photo must be provided of the item if damaged to have a return approved. If approved, further instructions will be given on how to send back a return.
Anything could be negotiable, please convo me and we believe we can offer perfect solution for any problems.
** HANDMADE ** Due to to the nature of producing handmade products one at a time there is always the possibility of slight variations in appearance. Every effort will always be made to make the product look the same in appearance to the original sample as close as possible. If you are pleased with the items, thank you for leaving us positive feedbacks. Have a nice day !