Heat pack used for plant transport to areas where temperatures of 32 degrees or less. Designed for reliable and steady heat release for 72 hours. Will help keep your plants safe during transport in the cooler months .
Shipping 3-6 days with a few exceptions via USPS 2-3 day priority mail. We run specials during the holidays and shipping times will change, and will posted. Once the plant is ordered, we want to make sure that the roots are bare when shipped. Please open your package and unwrap as soon as they arrive. Succulent plants can lose their color and as with all living plants, they really prefer to get out of their boxes and into a good soil mixture. Any of the listings that state plants are shipped bare root means that they are out of the pot and have very little soil. While they can travel that way its best to get them replanted as soon as they get to their new home. Etsy and PayPal addresses must match. We are not responsible if the package is sent to an incorrect address, so please verify the shipping address. Signature confirmation is not customary but it is a available upon request. Lost or stolen packages are not SuperSucculentShop's responsibility once your order has been shipped.
Another option, if you order please check your ship date. Our orders ship in 3-6 business days. If you need your order sooner than the ship date place a note in your order. I will be happy to try and get it in the mail sooner if possible.
SuperSucculentShop accepts all major credit cards, Paypal and Etsy Gift cards as form of payment. All purchases and reserve listings must be paid for within 3 days unless other arrangements have been made. Non-payment will result in cancellation. Special orders require a $50.00 deposit to reserve for a later ship date. Deposits are refundable up to one month before your ship date. Cancellations with less than a 30 day notice will not receive a deposit back. California residents must pay 7.50% sales tax which will be added to your invoice when checking out. As always, please contact us if you are unsure we will be glad to help you.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
All plants are of the highest quality. If you are dissatisfied in any way with your plants, please contact SuperSucculentShop within 48 hours of delivery. All plants are carefully wrapped prior to shipping to make sure they arrive in great shape. We have no control over your shipment once it has been shipped and are not responsible for lost or damaged items. When shipped in pots, which on occasion we will do, soil can get loose from the pot. Brush off the plant or gently blow to remove the loose soil from the plant and replace the soil around the plants root. If package is shipped to a cold climate or where the temperature can get below 32 degress and you decline to purchase a heat pack, we are not responsible for damaged Succulents due to cold weather. Ultimately, we want you to be happy with your purchase so, please contact us before you leave feedback and give us the opportunity to make it right.