I ship via USPS First Class. USPS gives a 3-5 day delivery estimate. I've had packages arrive the next day and packages that can take up 7 days. USPS is also a little slow in updating tracking. Sometimes is takes 24-48 hours to update tracking.
In respect to my family I do not work over the weekends so orders placed after Friday afternoon ship out on Monday afternoon in the order they were placed.
Insurance is recommended for larger orders and needs to be requested.
After I place your item in the mail I can not be held responsible for it's delivery time or condition or lost or stolen items. If you would like insurance please let me know. I'll be happy to get it for you and add it to your order. It is usually 2 dollars extra and can be added to your invoice.
Once an order has been shipped it can not be cancelled.
To minimize fraud and protect you, I can only ship items to the address listed in Paypal or Etsy. Please make sure the address and email listed in Paypal is accurate and matches the address listed in Etsy.
INTERNATIONAL ORDERS All foreign orders need an estimate on shipping charges to get the best price. If you would like Delivery confirmation or insurance for your order there will be an additional charge. Upon request I can get an exact price from USPS. The typical wait time for international orders is usually 10-48 days. I can not control what the Custom people decide and if they hold your package there is no way to predict how long they will hold it for. This includes my regular First Class shipping and upgrades to Priority and Express. I can usually add a tracking code but it is only available until it is handed over to your country. There will be no more tracking after it leaves the US.
*** In accordance with Texas state law, I am required to collect sales tax from any Texas residents. Sales tax rate of 6.25% will be collected at checkout.***
Returns & exchanges
All items can vary slightly due to their handmade nature. Computer monitors can also vary the colors slightly. Sometimes the dye lots in lace will vary slightly from the photographs. Each dye batch can turn out slightly different.
I strive to make every listing as accurate as possible and provide very detailed photographs.
Refunds will be considered case by case. You must email me to have approval. In order to get a full credit, the item(s) must be received in its original condition and packaging. Any damages to the item(s) may result in partial refund (up to 50% of its original sale price). Full refund will be issued minus the shipping charges.
Custom orders can not be returned unless defective. This includes any yardage or custom lengths.
Exchanges are possible. They must be approved. Please contact me for more information. Item's must be shipped at buyer's cost to seller before work can begin on a new order.
I'm all about communication and providing awesome customer service. If you have any questions, concerns, or comments please email me! My business is one of my escapes in life. I'm able to work from home and raise my 4 beautiful kids. I needed something to do that helped me feel productive and also let me do my most important job... raising my kids. Plus, I told my husband I would one day be his "sugar momma" so I'm trying to follow through with that! ;)