a) One Flat Rate Shipping for multiple items purchased and send using Registered mail (not normal mail) which comes with tracking and lost mail compensation ========================================================= ♥ ♥ NO additional shipping costs for multiple items purchases
♥ ♥ I mail all international and local orders using registered mail (not normal mail), which comes with tracking number and requires signature upon delivery. If there is no one at home to sign for it, the post office will leave a notice for you to collect it at your nearest post office
b) Shipping and approximate Delivery Time ================================ ♥I will mail the order within 2-3 days once receipt of payment is complete in paypal and I will add the registered mail tracking number to the etsy transaction.
♥ International buyers: It takes approximately 10 to 25 days business days for International mail delivery
♥ Singapore buyers: It takes approximately 3 to 4 business days for Local mail delivery
c) Lost Mail =========
♥ Please inform me if you did not receive the mail one month after purchase date and I will write in and request the post office to track and locate the mail. Once the post office confirms that the mail is undelivered and lost (time taken will vary according the buyer's post office), I will refund the buyer through paypal. However, if the post office confirms that the registered mail is delivered but you didn't receive it, please claim for compensation for the lost mail directly from your local post office.
d) Unclaimed Mail =============== ♥ If there is no one to sign for the mail, the postman will leave a notice for you to collect it at your local post office. Please remember to claim the mail within the specified period, if not the mail will be sent back to the sender.
♥For registered mail which is unclaimed and returned to the seller, buyer has to pay the shipping fees again for re-shipping the items back to the buyer.
d) Custom Duties, fees and taxes ========================== ♥ International buyers are responsible for any custom duties, taxes, or fees imposed on the mail in their own country.
e) No meet up for local delivery in Singapore.
a) My Paypal account is premier verified.
Returns & exchanges
- All items sold are non-refundable.
-Lost Mail ======== If the mail is not delivered with 20 business days, please contact me and I will raise a request for the Post Office to track and locate the mail. Process for locating the lost mail and time taken varies depending on the buyer country's Post Office response time. Once the Post Office confirms that the mail is undelivered and lost, compensation for the costs paid by the buyer will be refunded through paypal. Compensation is capped at SGD68 (about USD 42) by the post office.
However, if post office confirms that the registered mail is delivered but you didn't receive it, please claim for compensation for the lost mail directly from your local post office.
- All my orders are sent using registered mail which comes with tracking number and requires signature upon delivery. However, if you wish to change it to normal mail, there will be NO refund of shipping fees or compensation for lost mail (touch wood) sent via normal post.
- Time Zone: Singapore is 12 hours ahead. US day = my night zzZZ so please allow time for me to get back to you Thank you. :o)