-Shipping method: • All orders are shipped via First Class Mail through the USPS Postal Service and include Delivery Confirmation. I can do priority mail for domestic orders for an extra charge of $4. • I'm also pleased to ship worldwide! Those orders are sent First Class International and there is no tracking available on International orders • I package all orders safely, however I cannot be responsible for any items that are lost or damaged in transit. Please request postal insurance if this is a concern.
-Terms & Delivery time: • Order processing time 2-3 days. • Domestic packages usually take between 3-5 business days to arrive. • Canada: 5-10 Business Days • International: 7-14 Business Days (Depending on Customs)
-Shipping address: • I send order to Etsy shipping address and not the PayPal one. • You can change shipping address after purchase if your order has not been shipped already. Please, convo me with the correct address as soon as possible
-Packaging: • All items are mailed within a bubble envelope, bags, and other protective wrapping necessary.
- Custom Fees and Duties • International buyers, please note: I am not responsible for customs charges on items, these are determined by the country being shipped to and are not included in your shipping
We accept PayPal for all HotMixJewelry purchases. Not registered with PayPal? Not to worry! You can still just use your credit card through their site. Just choose the Pay with PayPal option at checkout and follow their instructions for Pay with credit card. It really is that simple! But Direct using Credit Cards are accepted also. We also accept Etsy Gift Cards. All CANCELLATION order will be refunded less $1 for PayPal Fees (if pay via PP) prior to shipping.
For Reserved Listings... we would appreciate payment within 24 hours of your purchase. If not, we will bother you with a reminder. Sales are canceled within 48 hours if I do not hear back from you and the item will then be re-listed.
Please make sure that your Etsy and PayPal address are the same.
Returns & exchanges
Please check the items when your order arrives. If there are any discrepancies, please notify us within 5 days so that we can take corrective action.
If the problem is because we messed up (yikes) – incorrect description, wrong item shipped or major flaw, then you can return it for a full refund.
However, please contact us before sending anything back.
I stand behind the HotMixJewelry of my jewelry, but if, for some reason, you are unhappy with your order, I will be happy to give you a refund, or a replacement within 10 days of delivery (shipping and handling charges at buyers cost).
I pride myself in customer service and I want you to be 100% satisfied. Please contact me through convo here on Etsy. Important note: All returned products must be in their original condition. We will issue a credit to your account after we receive the returned products.
Returns are NOT accepted for personalized or hand-stamped items unless we made a mistake.
For Custom orders, returns are handled on an item-by-item basis.
Questions? We"d love to help. Just contact us via private message on Etsy!
CUSTOM ORDERS:We love doing custom orders so if you need a special combination or larger quantities, feel free to convo us!
DISCOUNTS: When we created this shop, we priced the lowest we could for the quality that we offer. We wanted to make affordable jewelry for everyone. We also offer a low shipping price.
To that end, we only offer discounts in the case of larger bulk orders. Please contact us for more information!
Thanks for visiting: https://hotmixjewelry.etsy.com Thanks for visiting my shop.