Shipping is through USPS First Class Mail with tracking or USPS Priority Mail with tracking and insurance. If you need an item expedited, please let me know and shipping charges will be updated accordingly.
We accept all major credit cards through Paypal or Etsy payment. No matter how you decide to pay I will never see your credit/debit card information.
Returns & exchanges
For fabric purchases..... BEFORE YOU BUY: * Monitor colors may vary from the look of the actual fabric color. * If you have any questions about a fabric please purchase a fabric swatch.
CANCELLATIONS: *If you have placed an order and you decide to cancel it at any time or for any reason, you are will be responsible for a 15% re-stocking fee. Each order is cut to your specific order requests.
RETURNS & EXCHANGES: ~ We stand behind the quality of all of our fabrics, if for some reason you are unsatisfied with your purchase, you have 7 days to return it once it has been delivered. The buyer is responsible for the shipping costs back to EllaClarise. ~ The fabric will not be accepted if it has been washed, cut, or mishandled in anyway.
OOPSIES: Although I like to consider myself one that never makes a mistake, if your fabric order is damaged or if you received the wrong color, size, or type of fabric we are happy to make it right. To replace a damaged or incorrect item: * The buyer has to send us a convo with order # and image of the item to verify the item is in fact damaged, this has to been done within 2 days of the date your order was delivered. * If the original item you ordered is unavailable we can issue you a store credit of equal value.
For boutique clothing items: All items are made to order unless noted otherwise. All sales are final. My goal is to make you happy, so if there is ever an issue with your purchase, just let me know and I will work to resolve the issue immediately!
FEEDBACK: When leaving a feedback, PLEASE remember this is my livelihood and anything negative hurts not only my business but my opportunities to grow. I am pretty reasonable to work with and will make any mistake or issue right...so please, be nice.
Please communicate with me via Etsy's Convo system to ensure the fastest possible response and service.
We welcome custom orders and will try to accommodate all your sewing needs.