For items which are already made up with be dispatched within 48hours ( subject to holidays mine and/or weekends/bank holidays)
Delivery address will be made to the registered address, however if you request an alternative delivery address you do so at your own risk and any none deliveries will not be covered for refund or replacement.
All custom made orders are made up once you have agreed all aspects of the item, Purple Orchid Printing can create a custom order for you to purchase, including item and costs -this is your opportunity to check all details are correct. Once full payment has been received, your item will be made up and dispatched, usually between 3-5, they maybe times when these times scales can not be met, you will be informed of this ASAP.
International and overseas deliveries maybe subject to custom charges payable by the customer.
Delivery times may also be subject to delay during transit which are out of my control.
If you require upgraded postage please message me prior to placing an order, to enable me to inform you of the correct postage costs and estimated delivery times.
All payments are due at time of purchasing.
Returns & exchanges
As per the Distance Selling Regulations, if you decide to return/cancel your order - you are entitled to a full refund,including the initial delivery charge, as long as you inform Purple Orchid Printing that you intend to return the item, within fourteen calendar days of receiving your item, in writing (email :firstname.lastname@example.org).
You will be responsible for postage incurred for returned items. A full refund will be made within fourteen days of Purple Orchid Printing receiving the returned items, as long as it is in the same condition as purchased. It is recommended that you obtain proof of postage for your item.
It is our responsibility to supply you with good that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us
Exceptions: Items which are personalised,bespoke or custom-made are non-refundable. However, if a personalised, bespoke or custom-made item is not as agreed (eg error in personalisation), you will receive a replacement, for which additional delivery costs will be covered by Purple Orchid Printing.
When placing an order you are entering a contract with ourselves and agree to abide by the terms and conditions provided within this document.
Product Descriptions: We have taken reasonable precautions to try to ensure that all products have been fairly and accurately described and displayed within our photo albums, however there maybe a slight variations whilst making an item due to variations in materials used.(eg Jute bags)