Etsy offers us shipping insurance thru U-Pic on USPS packages, and I've found it to be so much better than the insurance that the USPS offers their customers, and super affordable.
So if you would like to add shipping insurance to your purchase, please choose the total value of your Edward Owl purchase from the dropdown menu and add it to your cart. This is for USPS First Class, Priority and Express Mail packages only.
If your total is over $1500, I'm happy to cover the extra.
Thank you for choosing to insure your beautiful new jewelry!
International customers: All the countries listed - expect Canada and UK - allow the USPS, so you can use this listing to insure your purchase.
Parcels over $100 to Canada and the UK are shipped using Fedex because your countries do not allow the shipping of semi-precious jewelry from the USA via the post. Message me with questions.
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Shipping & policies
PLEASE REFER TO MY SHOP ANNOUNCEMENT FOR THE CURRENT MADE-TO-ORDER LEADTIME. All ready-to-ship items ship in 1-3 business days. If you need something shipped same-day, contact me *before* you make your purchase.
For items under $100, the shipping method is $3.25 for USPS First Class Mail, with tracking. Over $100, the method is $7.50 for USPS Priority Mail with tracking.
Shipping Upgrades are available during checkout.
Add insurance to your USPS package here: https://www.etsy.com/listing/222994305
Parcels under $100 are sent First Class International Mail, and over $100 shipped using both the USPS and Fedex. The method to legally ship precious metal and gemstones varies per country, for example the UK and Canada requires Fedex.
Orders shipped using Fedex have weight restrictions; if you are purchasing multiple items your order may require additional shipping costs. Please convo me if you have questions about the shipping cost shown.
For reference: http://pe.usps.com/text/imm/ab_toc.htm
Shipping costs do not include duties, customs, or carrier fees incurred upon arrival at the package's destination. All international orders will be shipped as "merchandise," with the full purchase value declared, and the buyer is responsible for any customs/duties. Estimate your Import Duties here:
Let me know if you need assistance calculating your VAT obligations.
Edward Owl accepts Paypal, Etsy Gift Cards, and all major credit card payments directly through Etsy. Payment plans, or installments, are not available.
If you need to cancel your order, please do so within 24hrs of purchase. Orders cannot be cancelled after 24hrs. Don't hesitate to convo me before making a purchase if you have any questions, I'm here to help.
Returns & exchanges
- Custom or personalized orders
- Items on sale
Convo me about gemstones, sizing questions, or to request additional photos, I'm always happy to help!
Earrings are final sale, for hygienic reasons. I do not replace an individual earring from a pair. For ready-to-ship rings, necklaces, bracelets and pins, I offer exchanges only, or store credit within 14 days; no refunds. The item to be exchanged must be returned in re-salable condition. The leadtime for an exchange is the same as the new order leadtime, as per my shop announcement.
Holiday Purchases or ready-to-ship items purchased in Nov/Dec can be exchanged thru the January 14th of the next calendar year.
Please be conscious of your own physical conditions and ailments (like arthritis etc) and reach out to me if you have concerns about fit and suitability prior to purchase.
Any repair work requires shipping to be paid for by you, the client, unless otherwise agreed upon.
If there is a manufacturing defect, I will happily repair it for you, free of charge. However, if there are signs of inordinate wear, (a broken chain or a cracked gemstone, for example, is the result of direct damage) the expense to repair (if repair is possible) will be invoiced to you.
Thank you in advance for your understanding and cooperation.
STONE AND MINERALS
The gemstones in my work are 100% genuine from trusted sources, and chosen by me personally in Manhattan's Diamond District. I work tirelessly to choose the best rocks, balancing quality and cost. If you have questions about them, don't hesitate to reach out.
As a designer & craftsperson, I am very connected with the gemstones that I select, therefore I handle & store them very carefully. Please note that all metaphysical properties listed are collected from various sources and are offered as a point of reference for those interested in crystals. They are not meant to treat/address/diagnose medical conditions.
Most of my rings can be re-sized by a local jewelry repair shop near you. I can definitely help you find a laser technician in your area to resize your band, no problem! And I can stretch most rings around 1/4 size in my own studio, but otherwise I do not offer resizing. Why?
Most of my rings need a laser to resize them - once a stone is set in the ring, I cannot use my torch on the ring again, it will break the stone. Also making minor adjustments is more successful when you're right in front of the person working on your ring.
If you are unsure of your ring size: when you place your order for a made-to-order ring, you can request to have a FREE ring sizer sent to you during checkout (USA only).
For international clients: convo me to request a conversion chart.
Carmine Rings are true to size. Even tho they might appear to be a "wide band ring," please order them at your normal size...or go up 1/4 size if you know that your fingers/hands swell up a lot or have *very* fleshy fingers.
If you have very slender - even bony - fingers, let me know so I can size them a little snugger for you.
Navette Rings, Aurora, Blaze and Cushion Solitaires, Victoria and Darcy Rings, and any other style you see with an oval "comfort" band will fit true to size. These bands are designed to feel good whether your hands are swollen a little or not.
Luciano, Miro, Duchess, Duke, Candy, Elizabeth and Eve Rings have a flat band and will fit snugly. I soften the edges of these bands to make them comfy, but otherwise, they are there hugging your finger at the size specified. If you're on-the-fence about needing more room, I would order your regular size and have your new ring stretched locally.
When your new ring arrives, and the size still isn't just right, most rings can be sized by a local jeweler. Convo me if you have any questions whatsoever about this, I am here to help!