I ship USPS First Class mail for the small items I sell and USPS Priority Mail for the large items (over 13 oz.) within 1 to 3 days, Monday through Saturday. My shipping charges include estimated shipping cost, packaging, and handling. However, any shipping charges you paid that is more than $1.00 over my shipping cost, I will refund to you with the exception of it being just a few pennies(1-4 cents). (Ex. I charged $2.00 to ship an Item(s), the actual shipping cost to me was $.50, I would refund you $.50)
If you would like to upgrade your shipping to priority, express, with insurance, or confirmation, etc., please contact me with your preference and I will calculate a new shipping charge for you.
For international shipping, any charges for customs, taxes, tolls, duties, etc. of the purchased order in transport to the buyer are the responsibility of the buyer.(I.e. after I mail it at USPS to your address, then any other charges or costs are your responsibility). Furthermore, USPS First Class shipping (most economical) does not provide tracking after it leave the United States, so when you purchase you agree that I will not be held responsible for the package/items, it's arrival or non-arrival, once they leave the United States. I am sorry it is that way but it's beyond my control.
Also, I reserve the right to refuse to sale to a person, or to refuse to ship to a country at my discretion. In such a situation, I will refund your money.
All orders must be paid for at time of purchase. I accept payments through Direct Checkout in Etsy, Etsy gift cards, and PayPal. Payments must clear before shipment. Any questions, please contact me. Thank you.
Returns & exchanges
Please contact me within 5 days of receipt of item with any problems or dissatisfactions. Customer service is my top priority, so I will do my best to solve the problem and make the customer happy. The item must be returned with all packaging for a refund and the buyer pays return shipping. If upon inspection of the returned item, I see that it was a mistake on my part then I will refund return shipping charges also.
All problems can be solved with communication, so please communicate with me before leaving any negative feedback.
Most all items listed in RoseeRenee's are packaged and ready to ship. I inspect and package each item personally to insure that the best quality merchandise is sold. Therefore I ship most orders within 24 hours of cleared payment and most U.S. customers receive their order within three to four days.
If you see an item you like but it's not the right color, size, quantity, or character; or if I have something similar to what you are looking for, then please message me the item(s) you want and I will check my stock and let you know if I can be of service to you.
I get new merchandise weekly and am working on many new things that I have yet to list. Please check back often and thank you so much stopping by.