Your files will be available to download once payment is confirmed. Here's how.
I accept Paypal, Etsy Gift Cards and direct deposit. Items will only be shipped after full payment (shipping included) is made.
Returns & exchanges
Refunds will never include shipping costs. These will always be charged to the buyer.
When an item is lost and there was no track and trace shipping selected, there can be no refund. Buyer can choose the more 'secure way' of shipping, the track and trace option, which is to only way to make sure packages can be refunded when lost.
When an item arrives late, there can be no refund, as shipping times cannot be controlled by seller.
When item arrives damaged, because of shipping, there can be no refund, as handling of packages cannot be controlled by seller. Note: items that are damaged before shipping, will never be sent out. Damages need to be declared (with picture proof) within 14 days after delivery.
Only items that are not worn, not used, not washed, not ironed can be return for a full refund. Only shipping will be charged to buyer.