Items will ship within two business days from payment being received, unless you are otherwise notified. Made-to-order items may take longer to ship, and will have a specified wait-time in the listing. I use USPS First Class Mail in order to keep shipping costs low.
* If you would like your package sent via Priority mail, please convo me, and I will get back to you with the cost.
* I am not responsible for items lost in the mail. Please let me know if you would like to have insurance added to your shipping costs.
*For international orders, I am not responsible for customs duty fees or other fees that you may incur.
Payments accepted via PayPal.
Your order will ship once payment is received. For made-to-order items, payment is required prior to the project being started.
Returns & exchanges
My goal is happy customers. Please contact me with any questions and concerns you may have.
Made-to-order items and custom orders are not eligible for return or exchange if the incorrect size was ordered. If you have questions about measurements, please send me a message prior to purchasing an item to ensure you are ordering the correct size.
Refunds are given if product contains a flaw in craftsmanship and must be returned in same condition as received. Money will be refunded once the product has been received by TWEED.
Please return via First Class mail with delivery confirmation so we can both track the package.