WHAT WILL I RECEIVE? This listing is for one (1) customized digital file, please leave quantity at one. You may choose between JPEG or PDF formatting. Unfortunately, file cannot be offered in editable format.
WHICH PRINTABLE FORMAT IS FOR ME? When adding purchase to your cart you will be asked to decide on-
SIZE 4" x 6"
FORMAT JPEG- One image per file. Great for printing at photo centers or print shops. Or go green and email invitation!
PDF- Two images per file. Formatted with 0.25" bleed and crop marks. Great for printing at home or print shops
OTHER- If you require a different format, please leave the details in the "Notes to Seller" box at checkout.
WHERE DO I INPUT MY INFORMATION? In the "Notes to Seller" box at checkout, please leave your event information. - Name - Any other information desired
All wording is completely customizable, if you would like different wording please let me know your desired changes at checkout.
If invitation requires photographs, I will contact you via email after payment clears. OR you may send them via the conversation tool.
HOW LONG UNTIL I RECEIVE MY PROOF? Proofs arrive in 24-48 hours. Business hours are Monday - Friday. Orders are generally processed on the weekends, but are not guaranteed.
RUSH ORDERS I understand that sometimes time gets the best of everyone. If you require your order as soon as possible, please contact me prior to purchasing to ensure that I can accommodate. Additional fees may apply.
I accept PayPal, credit cards and Etsy gift cards. If payment is not made within 72 your order will be cancelled and re-listed.
Returns & exchanges
Once you receive your digital file I can no longer offer refunds. However, I want you to be 100% satisfied and would love to work with you until you are!
Physical items such as balloons and banners (excluding custom banners) are returnable. Customer is responsible for return shipping. Once product is back in my possession I will process refunds right away. Shipping costs are non refundable.
Printed invitation refunds are dealt with on an order by order basis.
Your customized invitation will be sent to the email associated to you Etsy account within 24-48 hours of purchase.
If you have any questions or concerns, please feel free to contact me at kaylazimbaprintables[at]gmail[dot]com or through Etsy conversation.