RicebabyShop ships all domestic and international orders via Hong Kong Post within 7-21 business days. Tracking numbers are provided (except items: Postcards, Mini memos, Corner Stickers, Mini Clips, photo holders) at the time of shipment.
The customer assumes responsibility for any additional charges on rejected packages. We are not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
International packages cannot be tracked once they left Hong Kong, therefore we will not be held responsible for any lost or stolen packages once they have left Hong Kong.
We only accept payment through PayPal. Thank you!
Returns & exchanges
We will gladly accept returns for an exchange. Due to the made-to-order nature of our products, we cannot offer refunds of any kind. We are always happy to work with you before you order to make sure you make the right choices!
Please contact us about a Return or Exchange within 14 days of receipt of your purchase. Returned items must be in new, undamaged and unused condition with the original tags and packaging enclosed.
The customer assumes both the return shipping cost to RicebabyShop and the replacement item shipping cost, unless the item is found to be defective.
Please note that any handmade items naturally have variations in color, look and weight and may slightly different from the photo.
Customers are responsible for accepting the item when it arrives.
Customers are responsible for any unsuccessful delivery which caused by the buyer's local delivery carrier.
We are not responsible for lost or delayed packages, or custom/delivery taxes. If your package is returned to us due to unsuccessful delivery. We will refund your purchase less ETSY, PayPal and shipping costs.
If you have any question, please feel free to contact us!