We send via Royal Mail and generally post once a week on a Friday. Your order may be charged import duty, custom fees or taxes for your order once it reaches your country. As the buyer you are responsible for these charges.
If you would like your order to be sent with tracking, please contact us for a price for this and we can send you an invoice to cover this extra cost.
Please remember that it is your responsibility to make sure your correct address is listed with Etsy and Paypal. We will not be held responsible if you do not give the correct address to ship to.
If a parcel is returned to us as undeliverable to the recipient we will either resend at your cost or we will refund the price of the item less the postage cost.
Payment for our shop items is either Paypal or Direct Checkout with a credit card. Please note you do not have to have a Paypal account to be able to purchase items from my shop. You can also pay with a credit or debit card via Paypal.
Returns & exchanges
If you receive an item and you change your mind please convo us and let us know. You will post back to us at your cost and we will issue a refund within 14 days via paypal once we have received the item back in original good, clean condition. But do send the item insured as we will only refund once it has reached us. You will receive a refund on the purchase price not postage costs. Remember communication is what it's all about, if you have any questions please email us, we will do our best to answer any you may have.
Please know that you have the right to cancel an order within 14-days if you change your mind and wish to return a product, this does not include custom orders as is stated below. As stated above you can convo us to put this into action. We also have a withdrawal form which you may use but are not obliged to. Please return any items insured.
Please note we do not give refunds for custom items that are not re-sellable.
We are willing to make custom orders. We can use the custom order button as this makes the process much easier. If you have any questions or queries convo us and we can talk!
Please note we do not give refunds on custom items.
Your items will arrive with you in a padded envelope, we will endeavour to purchase commercially recycled envelopes whenever possible.