All shipping is done asap, and all boards (unless otherwise noted) are made to order, with an estimate of approximately 2-3 weeks. These are handcrafted individually, so workload will determine completion time.
I usually ship priority mail to the US. I try and find the cheapest shipping rate possible, but due to the heavy weight of these boards, parcel select is often more expensive than priority flat rate options. I wish I could make shipping less expensive, but it is what it is. The bright side is, with priority mail you do get tracking and shipping is usually very fast!
For western USA buyers, please message me to calculate shipping if you are buying multiple boards or an 11x14" or larger size board. Often times I can get a less expensive shipping rate for the western US states. I will create a custom listing for you if this is possible!
If you have been delivered an incorrect product, I will replace it at my cost, including return shipping. I will also assume cost for replacement of defective boards (VERY rare).
If your board was not delivered due to being provided an incorrect address, I cannot be responsible for this. Buyer must assume cost of re-shipping. Please contact me immediately for products that experience damage during shipping. This has been a rare occurance, but I would like to attempt to reclaim shipping insurance for these cases.
DISCLAIMER: For international packages, SOMETIMES they are held for customs, which may cause shipping delays. It is also a possibility that your board will be imposed duty, VAT, or import fees separate from shipping. Etsy advises that the seller (cutting boredom) not be responsible for these fees because they are not imposed on every package. If you are non- US, please check on the possible costs involved with this and be prepared if you get notice that your package is being held for those reasons.
Please feel welcome to contact me with any questions! As much as I've experienced, there are always new challenges and it benefits me to be aware of any issues encountered. I actively strive to provide the best possible customer service, and being armed with the knowledge of past orders helps me with future customers!
Returns & exchanges
Natural products like wood will have variations in color, pattern, and shape. I work around this as much as possible. This is also a product that may be a showpiece for most people, but is intended for use. Most of my work is completely custom, I cannot guarantee it for life, but am happy to offer a 30 day return or exchange for any defects in workmanship, and advise heavily that you provide proper care with mineral oil to keep your board in great shape.