We do our best to ship within our stated guidelines, but please understand if we need an extra day or two.
Please CHECK YOUR ADDRESS! We are not clairvoyant, we do our best to accurately ship your items, but cannot be held responsible for mail forwarding if you have moved, or for errors in the address provided to us. Any costs associated with returns or forwarding of items (unless by our error) is the responsibility of the purchaser.
Pay only one shipping charge! We only charge for the heaviest item, all other items on the same order ship for free!
We primarily ship by Canada Post for Canada and USPS for the USA. We keep our shipping costs to a bare minimum and we absorb some of the costs.
We handle all customs clearing for our customers in the USA and all packages up to $800 enter the US duty free, so there are no extra charges. USPS tracking numbers will activate once the items clear customs.
We insure all of our shipments and we package for success. Please photo document any damage you encounter. We find the postal service is much better than they are given credit for (over 99% incident free); but once in a while they can get a little over-enthusiastic.
For "Air Stage" and other remote locations (If you are in one, you probably know what I'm talking about), additional shipping charges may apply.
Flat rate shipping! Additional items ship for free.
We don't make money on shipping, shipping rates in Canada are brutal. Any shipping overcharge will gladly be refunded.
US Orders Welcome!
Please feel free to contact me to make any special payment arrangements.
For Canadian Shoppers: I am GST/HST registered, tax is not included in the pricing. HST# 824444707
These taxes do not apply to USA shipments.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact us if there is anything about your order that is disappointing, and we will work with you to fix it!
We pack for success, our damage rate is well under 1%. We insure our deliveries, and will refund any damages; we only ask for complete photo documentation should you experience a loss so we can process a claim with the courier.
Refunds will be issued once items are returned; return shipping is the responsibility of the buyer. Sorry to sound heavy handed, but unfortunately we have had people demanding refunds while refusing to return the product - these WILL BE REPORTED as attempted mail fraud to Etsy and to the postal authorities. Let us work together to make things right!
The postal system is much better than they are generally given credit for!
Welcome to Little Luxuries Soapworks!
Flat rate shipping, additional items ship for free!