I aim to dispatch all in stock items within 3 working days. Orders are sent by Royal Mail unless otherwise advised. I use first class shipping for UK orders and Airmail for international orders. These services do NOT include tracking or insurance. Please contact me if you require either of these - additional costs will apply. For orders over £50 I may insist on an insured postage option. Estimated delivery times from dispatch are UK 1-3 working days, EU 5-10 working days, Rest of the World 7 - 21 working days. Please remember that at peak periods eg. Christmas delivery can take significantly longer. All orders are dispatched from the UK and customers outside of the EU are responsible for payment of any customs duties, handling charges, import taxes etc which may be due upon receipt. Please check these costs BEFORE ordering and save yourself any unpleasant surprises!
I currently accept Paypal for all orders. For UK customers only I can also accept telephone payments with debit and credit cards. For stock items please make payment in full within 7 days of purchase, or I regret I will have to cancel your order. For custom orders payment must be made in full before production of your item begins. If you do change your mind about your order please let me know immediately to avoid unnecessary charges. Although I accept cancellations within 14 days of the order, postage charges will not be refunded if your item has already been dispatched.
Returns & exchanges
If you need to return your item or request a replacement, please contact me as soon as possible. You have 14 days from receipt of your item to request a return. Items must be returned in original, unused condition. Once I receive them a full refund of item cost will be made. Return shipping costs will NOT be refunded. In the event of breakages I will require photographic evidence before a refund can be made. In the event of loss in transit a full refund including shipping costs can be made once the following timescale has elapsed - UK 10 working days, EU 15 working days, Rest of World 30 working days. Custom orders are NON-REFUNDABLE except in cases of loss or damage.
If you have any questions or problems, either before or after purchase, please let me know and I will do my best to help. I like to have happy customers!