We will ship your item within 1-5 business days after receipt of payment (customized orders may take couple of days longer). Please, make sure you're familiar with processing time, before you purchase the item.
We ship to the Etsy shipping address, not to the PayPal, so please be sure it is correct. We send packages with Polish registered mail. It takes about 10-20 business days to arrive worldwide (this is just general information if you need more specific info please contact us before placing an order). ALL orders have delivery confirmation. We will provide the tracking number after shipping. Post Office failures are not our fault, lost or not delivered packages are beyond our control. And we can't take responsibility for them.
If you're not at home during the time of delivery, the mailman will leave notice in your mailbox. You can easily pick your order in your local post office (don't forget to present the tracking number). After 14 days from failed delivery, the postage will be sent back to us. We'll be happy to refund it or send again - the second shipping fee will be covered by the customer.
We use Etsy payments. it is a third party credit card processor that keeps all of your transaction information secure.
You don't need your own PayPal account to use the service.
If you are new to Etsy, this link might be very helpful http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please be sure to read the entire description of the item before you buy. If you are unhappy with your purchase please contact us. We will accept items for exchange or refund within 14 days after receipt. Refund will be provided after receiving the undamaged item. Shipping costs are on buyer's responsibility.
If you have any problems, please contact us before leaving neutral or negative feedback. We always do our best to solve any problem!